Take charge of daily operations as a Customer Service Operations Manager with TELUS Health. Lead staff, oversee duties, and analyze market trends to enhance service delivery.

This full-time permanent role involves managing teams and organizing operational workflow. You will be responsible for directly supervising staff, assigning tasks, and conducting market research to meet consumer demands. Your expertise in problem-solving will play a key role in creating innovative solutions for customer needs.

Key Responsibilities:
• Direct daily customer service operations effectively
• Plan and organize operational tasks across teams
• Manage staff assignments and oversee performance
• Conduct market research to identify trends
• Implement solutions to enhance customer satisfaction

Requirements:
• No degree or diploma required
• Demonstrated experience in customer service management
• Robust analytical and problem-solving skills
• Excellent communication abilities
• Leadership experience in a service-oriented role

Impactful leadership and operational excellence are essential to driving TELUS Health's commitment to quality customer experiences.
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📌 Customer Service Operations Manager (Quebec City)
🏢 Tim's Financial
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