Become a part of DHL Express as a Bilingual Contact Centre Advisor in Winnipeg, Manitoba. Deliver exceptional customer service across multiple platforms: calls, chat, and email.

As a key member of the omni-channel team, you will engage with customers, providing timely updates and support for shipment inquiries. This role requires bilingual proficiency in English and French, and a knack for multitasking effectively under pressure. You will be expected to maintain high-quality standards and respond professionally to enhance the customer experience.

Key Responsibilities:
• Respond to all inbound calls, chats, and emails promptly
• Handle three concurrent chats while addressing inquiries




• Provide accurate updates on shipment status and delivery
• Book pick-up calls using automated dispatch systems
• Maintain quality targets of 90% across all interactions

Requirements:
• Experience in call centre customer service
• Bilingual in English and French
• Ability to multitask and manage multiple chats
• Skilled in decision making and problem solving
• Knowledge of Canadian geography

Leverage your communication skills and join DHL Express in providing top-tier customer support!
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📌 Bilingual Contact Centre Advisor Winnipeg (Manitoba)
🏢 DHL Express
📍 Manitoba