Enhance your technical support skills at Panasonic Canada as a Bilingual Technical Helpdesk Analyst L1. Provide customer service in English and French while resolving issues efficiently.

In this full time onsite role at our Niagara on the Lake office, you will leverage your bilingual abilities and technical expertise. The position requires responding to customer inquiries, assisting with operational errors, and liaising with technical staff. You will participate in team problem-solving initiatives and maintain logs of your interactions.

Key Responsibilities:
• Provide timely bilingual technical support via phone and email
• Assist customers with programming and operational errors
• Liaise with other staff for non-routine issues




• Maintain detailed knowledge of products and services
• Support new team members with onboarding processes

Requirements:
• A+ certification or equivalent experience
• Fully bilingual in English and French
• Advanced knowledge of Microsoft Office applications
• Experience with routine and non-routine problem solving
• Ability to manage customer interactions during stress

Deliver exceptional bilingual support while advancing your career at Panasonic Canada.
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📌 Bilingual Technical Analyst at Panasonic (Ontario)
🏢 Panasonic Avionics
📍 Ontario