Overview The Customer Service Assistant is responsible for maintaining optimal communication between internal customers to ensure accurate and timely processing of orders and quotations. He/She is also responsible for coordinating all activities surrounding order entry management and entering orders into the computer system. He/She is responsible for implementing all customer service policies, procedures and work instructions to optimize departmental efficiency and productivity.
Your Main Responsibilities Thoroughly assess and analyze customer needs regarding products, deadlines, and shipping;
Key in orders and quotations accurately into the computer system;
Coordinate with the logistics department to obtain the best freight rates, and with other internal functions to correctly inform customers of the status of their order or quote;
Support the customer experience and the sales teams to provide the best possible overall service.
Qualifications And Skills College Diploma




1-3 years of Experience in customer service/ logistics/ sales
Bilingual English/French essential. Spanish will be considered an asset
Ease of learning
Good organizational skills, good judgment and ability to manage priorities
Autonomy, initiative
Strong attention to detail
Collaboration and team spirit
Flexibility and adaptability
Benefits A global brand highly respected by industry peers
An environment based on collaboration and team spirit
An organization highly adaptable to opportunity and change
Market-competitive salary and annual bonus;
Flexible work schedule in hybrid mode;
Comprehensive benefits package (group insurance, RRSP, EAP, Telemedecine)
Corporate activities and discounts
Online learning and development portal
$500 per year in health allowance

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📌 Customer Experience Assistant (Quebec City)
🏢 Solmax
📍 Quebec City