Elevate pet parent experiences as a Customer Service Lead at PetSmart. This role focuses on customer engagement, training associates, and driving store initiatives to create memorable moments for pets and their owners.

As a Retail Customer Service Lead, you will play a key role in enhancing the customer journey at PetSmart. You’ll utilize your leadership skills to mentor associates while overseeing store operations. Robust communication and organizational skills are essential for maintaining store standards and ensuring a positive environment for pets and pet parents.

Key Responsibilities:
• Mentor and develop associates through training and feedback
• Drive customer engagement and store promotions




• Coordinate marketing events for pet adoptions and services
• Maintain store cleanliness and safety standards
• Operate POS systems and manage cash transactions

Requirements:
• 2+ years in retail customer service
• Preferred leadership experience
• Full-time availability, including evenings and weekends
• Strong written and verbal communication skills
• Proficient in computer applications

Utilize your retail expertise and leadership skills to enhance the pet shopping experience at PetSmart.
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📌 Customer Service Lead at PetSmart (Alberta)
🏢 PetSmart
📍 Alberta