We are seeking an experienced Human Resource Business Process Consultant with deep knowledge of HR operations and ServiceNow HR Service Delivery (HRSD). In this role, you will partner with clients and internal teams to analyze, design, and implement optimized HR processes using the ServiceNow platform. You’ll serve as the bridge between HR functional teams and technical developers, ensuring solutions are aligned with HR best practices, compliance requirements, and user experience expectations. onboarding, offboarding, leave, employee relations, HR case management) and define future-state solutions using ServiceNow HRSD.

Design and document business process flows, service catalogs, knowledge articles, and case templates.

Employee Service Center

Collaborate with ServiceNow developers to translate functional requirements into user stories and test cases. Guide configuration decisions (e.g., Support user acceptance testing (UAT) and change management for HR users. Provide thought leadership on HR shared services, employee experience, and digital HR transformation.

Bachelor’s degree in Human Resources, Business, Information Systems, or related field. ~8-10 years of HR experience, with strong knowledge of HR service delivery models. ~4+ years of experience implementing or working with ServiceNow HRSD. ~ HR data privacy and compliance ~ Must have CSA and CAD certifications with ITSM.

Certification on ServiceNow HRSD Implementation Specialist.

Experience working in a consulting or HR transformation workplace.



Familiarity with Agile/Scrum methodologies and ServiceNow implementation approaches.

Experience with integrations between ServiceNow and HCM systems (e.g., Workday, SuccessFactors, UKG, Oracle & Payroll systems ). Exposure to global HR operations and multilingual/multi-region HR service delivery. Case Management (COE, COE Security Policies, HR Criteria, HR Service, Assignment and Matching Rule, and all other features) # Virtual Agent + Live Chat (Advanced Work Assignment) # Upgrade/Clone/Deployment # Backend/Frontend Developments # Translations (UI and Data) # Automated Test Framework # To create the root cause analysis for critical issues/faults (hands on working). # To provide technical assistance to the team members in resolving customer issues. # To execute continuous improvement activities and to improve the team’s performance.

All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

SAP as service provider "careerSiteCompanyId" is used to send the request to the correct data center "

📌 Staff Technical Support Technician (Vancouver)
🏢 HCL Technologies
📍 Vancouver