Drive customer satisfaction and retention at VoPay as a Senior Customer Success Manager. Oversee onboarding, technical support, and advocate for your clients' needs through a seamless API integration experience.

In this pivotal role, you will ensure customers are fully activated and maximizing value from VoPay's Fintech-as-a-Service platform. With more than five years in customer success or account management, your skills in relationship building, technical troubleshooting, and communication will foster strong client partnerships. You’ll collaborate with internal teams to resolve issues and drive product adoption across your portfolio.

Key Responsibilities:
• Own post-sale customer journey from onboarding to activation
• Build solid relationships with stakeholders in client firms




• Guide customers through product setup and configuration
• Conduct regular meetings and touchpoints with clients
• Troubleshoot complex issues and communicate clearly

Requirements:
• Over 5 years in Customer Success or SaaS Account Management
• Proven track record in renewals and expansions
• Strong problem-solving and relationship-building skills
• Experience with CRM systems and reporting tools
• Proficiency in French is a plus

As a Senior Customer Success Manager, your technical and interpersonal skills will directly enhance client satisfaction and loyalty at VoPay.
#J-18808-Ljbffr

📌 Customer Success Manager at VoPay (British Columbia)
🏢 VoPay
📍 British Columbia