Job Description The Senior Field Service Technician will be working within the Process Measurement & Control (PMC) business unit, specifically the Service Team for customer support, team development and training. This person is the face of Honeywell and will be working with customers and internal organizations on problem resolution. The purpose of this position is to provide customer support, advanced field technical support. The position is located in Brossard, Quebec, Canada.
You will drive timely identification, investigation, resolution, root cause analysis and replication of advanced technical issues experienced by our field team. You will support a focus on accuracy, timely feedback, and customer satisfaction. You will develop a broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop training curriculum for our Field Organization. You will ensure proper documentation and recording of all activity and communication.
Key Responsibilities Strong knowledge of the tools related to the trade, including a digital multimeter
Ability to troubleshoot hardware/software and solve equipment problems
Provide direct support to internal and external customers
Investigate and resolve technical issues
Act as liaison between Field Service and Technical Support/Engineering
Create timely, detailed, and accurate analysis reports
Provide technical service and customer solutions
Prepare service quotations and manage service documentation




Schedule and coordinate service appointments
Manage challenging projects to ensure customer satisfaction
Ensure team technical competency
Collaborate with multiple departments and stakeholders
Highly motivated, organized, and able to work independently
Team-oriented and team-oriented mindset
Qualifications You Must Have Minimum of 2 years of experience in field service engineering or a related role.
Valid Class 5 driver’s license
Must speak French and functional English
We Value Significant experience in customer and product support
DEC, Engineering degree or equivalent work experience
High School Diploma + DEP
Industry experience preferred
Strong communication and interpersonal skills
Continuous improvement mindset and leadership capabilities
Experience with Salesforce.com, SharePoint, SAP, Excel
Excellent organizational skills
Ability to train and motivate others
Proficiency in Microsoft Office (Excel, Word, SharePoint, PowerPoint)
About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

#J-18808-Ljbffr

📌 Technicien(ne) principal du service sur le terrain – Détection de gaz et instrumentation (Quebec City)
🏢 Honeywell Technologies
📍 Quebec City