Bilingual Associate Account Manager, Renewal Desk at Workleap About the role This role uses AI to scale personalized outreach during a strategic pricing migration while protecting customer relationships.
About this type of role Sales roles connect a company's product with the customers who need it. Representatives research accounts, run demos, handle objections, and close deals. The work is quota driven and moves quickly. Strong sellers combine listening skills with product knowledge and steady follow through. Sales roles reward consistent activity and honest qualification of deals. Most companies use a defined sales process, and reps are trained on it before being left on their own.
Key facts Location: Canada - Remote
Engagement: Full-time
Degree: Bachelor's degree required
Team: Account Management, Onboarding Specialists, Renewal Desk
Years: 1+ years in renewal, inside sales, or customer success
What you'll do Daily use of AI tools such as Claude personalizes outreach at scale and accelerates account briefs so your time shifts toward conversations instead of administration. Early churn signals are caught, escalated with a predefined plan, and handled per the playbook while allowing measured adaptation when needed.
Requirements The posting states a pay range of $75000 to $107000. Bilingual French-English communication is mandatory for this role. At least 1+ years in renewal, inside sales, or customer success is required, with demonstrated ownership of a number rather than only contributing to results. You comfortably manage a high-volume account book and bring an advantage from SMB-scale experience. Strong pipeline discipline makes CRM hygiene a professional standard instead of an administrative task. Daily use of AI tools such as Claude, Copilot, or ChatGPT functions as a work accelerator and becomes a habit. A process-oriented mindset knows when to follow the playbook and when to adapt, with optional experience in pricing or packaging transitions, SaaS, or HR tech backgrounds,



and bilingual French English capabilities.
Practical notes This role reports to the Account Management team and participates in an established Renewal Desk motion with a defined playbook and proven results. Workleap provides Claude access to all employees to support these efforts. The position is remote from Canada, with flexibility for an in-office presence in Montreal when needed. In-person gatherings occur twice a year to strengthen collaboration.
Typical interview steps Sales hiring often includes a role play, a discovery call simulation, and a presentation. Candidates may be asked to pitch a product to a panel or handle a tough objection. Behavioral questions focus on past quota attainment and deal history. Energy and preparation matter. Interviewers often simulate the job in the interview itself, so be ready to run a short discovery call or demo. Practicing your own sales pitch out loud helps.
Good to know The company moves fast, decides with available information, and iterates based on outcomes. AI is integrated into the toolkit to increase speed and improve decision quality without replacing human judgment. Success depends on ownership, bias for action, and comfort with ambiguity in a high-growth setting.
Questions to ask Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.
Career growth Sales careers can move from SDR or associate to account executive, senior AE, manager, and director roles. Some sellers move into partnerships, account management, or revenue operations. Compensation typically mixes a base with commission tied to results. High performers in sales typically move into larger accounts, team leadership, or sales operations. Quota history and references carry the most weight in promotion.

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📌 Bilingual Associate Account Manager, Renewal Desk (Manitoba)
🏢 CV in
📍 Manitoba