Step into a transformative role as Dealer Development Manager with Mercedes-Benz Canada on an 18-month contract covering maternity leave. Drive digital service innovations and enhance dealer performance while improving customer satisfaction.

In this key role, you will serve as the subject matter expert for all Digital Service Drive initiatives and work closely with vendors and internal teams. Your focus will be on strategic implementation, measurement, and continuous improvement of digital solutions that align with Mercedes-Benz values and business objectives. You will engage with stakeholders to support successful program execution while developing action plans to enhance service retention and drive revenue growth.

Key Responsibilities:
• Lead Digital Service Drive initiatives and strategy development




• Collaborate with vendors to improve dealer performance
• Monitor adoption and utilization of digital service tools
• Develop rollout plans for service-related programs
• Prepare executive reports and presentations for stakeholders

Requirements:
• Degree in Business Administration or related field
• Minimum 5 years in management, 3 years in customer service
• Knowledge of Mercedes-Benz products and processes
• Experience with project management tools
• Robust communication and stakeholder management skills

Be part of the Mercedes-Benz legacy, empowering digital transformation and enhancing customer experiences.
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📌 Dealer Development Manager at Mercedes-Benz (Ontario)
🏢 Daimler
📍 Ontario