Become an IT Support Helpdesk Analyst with the Canadian Mental Health Association in London. Engage with users to solve hardware and software issues while making a meaningful community impact.

This permanent, full-time position offers a chance to provide primary technical support across various locations, including London and Middlesex. You'll handle helpdesk tickets, troubleshoot problems, and guide users through technical solutions effectively. Strong communication and problem-solving skills are essential for success in this role.

Key Responsibilities:
• Provide first-level support for users' technical issues
• Document all helpdesk interactions accurately
• Diagnose hardware and software problems
• Set up recent user accounts and manage password resets
• Follow up with users to ensure resolution

Requirements:
• College diploma or degree in relevant field
• Valid G2 driver’s license with vehicle access
• Current Criminal Record Check (CRC)
• Experience in technical customer support
• Strong communication and problem-solving abilities

Use your technical skills to help users and make a difference in your community.
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📌 IT Support Analyst in London (Ontario)
🏢 CMHA Thames Valley Addiction and Mental Health Services
📍 Ontario