Temporary Full time – 35 hours/week - until return of the incumbent
Location
Tri-Cities WorkBC
Posting Period
Job Description Under the general supervision of the Manager of Case Management Services of theWorkBCCentre, the Case Manager floater is responsible forworking closely with job seekers to assess service suitability, develop, and implement an Employment Action Plan. The Case Manager will support Clients with achieving their employment goals by referring them toWorkBCinterventions such as, Skills Training, Short Term Skills Training, Employment Workshops, Self-Employment, Job Development, Wage Subsidy, etc. The Case Manager will supportclients through employer connections to secure andmaintainemployment bymonitoringtheir progress and provide job coaching.
Whatyou’llbe doing:
Work with clients to achieve Labour Market or Community Attachment including addressing any client barriers, and building on client strengths through an integrated case management model
Work as part of a multi-faceted and multi-agency team to deliver a comprehensive employment program designed to meet the individual needs of all Clients including those of specialized populations
Work within an outcome-based contract
Assessclients and ensure they are referred toappropriate interventions
Administer Formal Needs Assessments withclients using a variety of assessment tools
Develop andmonitorReturn to Work Action Plans with Clients
Responsible for reportingclient progress and milestones through the Integrated Case Management (ICM) database
Ensure file consistency for government audits
Move Clients towards developed goals
Book Clients in workshops and monitoring attendance
Work within government compliance regulations




Market to the catchment communities
Keep abreast of labour market trends, employment issues, community resources, job training, and employment opportunities. Be familiar with and able to work with Clients using the latest technology
Assist Clients to access Workshops, Training, Self-Employment, Job Development, Short-Term Training and Wage Subsidy
Act as a champion of the program, promoting our services throughout community and networking events
Work Closely with the Quality Assurance team and the Office Manager to ensure accuracy in data entry and service delivery
Adhere to onsite Health and Safety Procedures
Other duties as assigned
Whatyou’llneed:
Candidates must have strong employment counselling skills with a minimum of 2 years of experience and ability to work within a performance-based contract
Minimum of a bachelor's degree, career counselling certificate, or a combination of relevant work and experience. Must have excellent computer skills
Familiarity with the Integrated Case Management Database andWorkBCpolicy guidelines is a strong asset
Fluentinspeaking and writing English and the ability to write strong Client/Service Rationales that support service referral/delivery
Ability to speak a second language is a strong asset
Up to date with the latest job search, career exploration/labour market practices




Passion for helping jobseekers achieve their goals
Strong teamplayer & able to show initiative
Ability to work in a flexible environment and relate well with others
Candidates must have a valid driver’s license and access to a vehicle to support weekly outreach activities
Flexible schedule to attendWorkBCjob fairs and marketing events
Adaptable schedule with the ability to cover late shift relief as needed
A valid clear criminal record check (including working with vulnerable populations) isrequired
Whatweoffer:
We offer our eligible employees the following benefits as part of their total compensation package:
12% in lieu of benefits and time off
Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
A workplace that prioritizes employee health,safetyand well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.
Free staff membership to our Health & Fitness Centre
Discounts at our Hotel Willo
Priority in YWCA Child Carecentres
Pay Rate:$35.89per hour
We respectfully acknowledge that ourmain officeand many of our programs arelocatedon the traditional, ancestral anduncededterritories of thexʷməθkʷəy̓əm(Musqueam), Sḵwx̱wú7mesh(Squamish) andsəlilwətaɬ(Tsleil-Waututh) Nations, and that our work across British Columbia spans the territories of more than 200 First Nations. We also acknowledge the First Nations, Metis and Inuit peoples who live in our communities.

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📌 Case Manager Floater, WorkBC Tri-Cities (British Columbia)
🏢 YWCA BC
📍 British Columbia