Elevate guest experiences as the Strategic Insights Manager at WestJet. This in-person role focuses on leading research and actionable insights to enhance both employee and brand engagement. Join WestJet's Strategic Insights Team as a Manager.

With your extensive experience in market research and analytics, you will guide a high-performing team. You will ensure that insights from enterprise research inform strategic decisions, enhance the guest experience, and drive operational improvements. Key Responsibilities:

- Lead a high-performing Strategic Insights team
- Oversee enterprise research and insight initiatives
- Translate data into actionable strategic recommendations
- Collaborate with business leaders to meet insight needs
- Improve research methodologies and delivery efficiency

Requirements:

- Bachelor’s degree in related fields
- 7+ years in customer insights or strategic analytics
- 3+ years of leadership experience
- Solid background in qualitative and quantitative research
- Experience with Medallia or Qualtrics required

Utilize your strategic insight expertise to drive meaningful changes at WestJet.

📌 Strategic Insights Manager at WestJet (Calgary)
🏢 Westjet-Airline
📍 Calgary