Description The Student Success Systems Team in the Office of the Registrar is currently seeking a Full-time Limited Term Student Success Systems Analyst for approximately 2 years.

Reporting to the Manager, Student Success Systems, this position is responsible for leading business analysis, solution design, implementation planning, and continuous improvement activities related to the University's Student Success technology ecosystem.

The Student Success Solutions

Analyst serves as the primary resource for translating institutional business needs into sustainable system solutions that support the student lifecycle from prospect through graduation. The position works closely with faculties, administrative units, Information Technologies, reporting teams, vendors, and functional analysts to design, implement, and optimize business processes and technology solutions.

The Analyst functions as a senior technical and functional resource within the Student Success Systems team and provides guidance to Student Success Functional Analysts regarding solution design, business requirements, testing approaches, configuration standards, and implementation practices.

This work directly supports institutional priorities related to student engagement, advising, retention, communications, recruitment, admissions, awards administration, student support, and student success initiatives.

Summary of Key Responsibilities (job functions include but are not limited to):

In addition to duties assigned directly by the manager, the Student Success Systems Analyst is responsible for the following tasks and duties:

Business Analysis and Solution Design

- Lead requirements elicitation workshops and consultation sessions.
- Conduct stakeholder analysis and identify business needs.
- Perform current-state and future-state process analysis.
- Conduct gap analysis and solution assessments.
- Develop business requirements, use cases, user stories, and functional specifications.
- Create workflow models, process maps, swimlane diagrams, and solution documentation.
- Recommend system design approaches that support institutional priorities and long-term sustainability.
- Provide core system documentation and maintain system decision registers and design documentation.

Implementation Configuration, Planning and Coordination
- Support implementation planning and sequencing activities.
- Conduct configuration activities to support Business Analysis designs and recommendations.
- Coordinate work across Student Success Functional Analysts, IT teams, reporting teams, and vendors.
- Identify dependencies, risks, and implementation considerations.
- Support project plans, implementation schedules, and readiness assessments.
- Monitor solution delivery against business requirements.

Governance and Continuous Improvement
- Support governance processes for new system requests and enhancements. Escalate requests and concerns when noted.
- Evaluate impacts of proposed changes.
- Design and support security configurations.
- Support roadmap development and long-term planning activities.
- Conduct research and assessment of new product capabilities as they become available.
- Support release planning and product improvement initiatives.

Testing and Quality Assurance
- Develop testing strategies and test scenarios.
- Conduct system integration testing for implemented solutions.
- Coordinate user acceptance testing activities.
- Validate delivered solutions against business requirements.
- Ensure solution quality and consistency across implementations.

Training and Change Management




- Support development of training programs and materials.
- Conduct knowledge transfer activities.
- Assess organizational impacts of new solutions.
- Provide implementation support and guidance to stakeholders.

Technical and Functional Leadership
- Provide guidance and mentorship to Student Success Functional Analysts.
- Collaborate with the Manager, Student Success Systems on solution direction and long-term product design.
- Act as a senior resource for complex business and technical issues.
- Support strategic planning and product evolution activities.

Qualifications / Requirements

Education

- Undergraduate degree in Computer Science, Information Systems, Business Technology Management, Software Engineering, Business Analysis, or related discipline.
- Equivalent combination of education and directly related experience may be considered.
- Business Analysis certification (CBAP, CCBA, ECBA, PMI-PBA, or equivalent) is considered an asset.
- Certification in Agile, Scrum, Product Ownership, or project management is considered an asset.

Experience

- Minimum 2 years experience as a Business Analyst supporting system implementation or enhancement projects.
- Experience conducting requirements elicitation, solution design, process analysis, testing, and implementation activities.
- Experience working with enterprise software applications, CRM systems, ERP systems, SaaS products, or student systems. Specific experience with Slate is considered an asset.
- Experience supporting technology implementations in a post-secondary environment is strongly preferred.
- Minimum 5 years experience working in a post-secondary environment.
- Experience supporting projects involving multiple stakeholders and competing priorities.

Technical Knowledge
- Understanding of business analysis methodologies and best practices.
- Ability to create functional design documents, business requirements documents, process maps, use cases, user stories, and decision documentation.
- Experience performing stakeholder analysis, root cause analysis, impact assessment, and gap analysis.
- Experience creating workflow diagrams such as swim-lane diagrams, process models, and future-state designs.
- Working knowledge of SQL, queries, data structures, and reporting concepts.
- Basic programming or scripting knowledge in one or more technologies such as SQL, Python, JavaScript, HTML, XML, or similar technologies.
- Understanding of APIs, integrations, data flows, and system interfaces.
- Experience with reporting and analytical tools such as Power BI is considered an asset.

Knowledge, Skills And Abilities

- Strong business analysis and solution design skills.
- Ability to translate business requirements into technical and functional solutions.
- Strong analytical and problem-solving capabilities.
- Excellent written and verbal communication skills.
- Strong facilitation and stakeholder engagement skills.
- Ability to manage competing priorities and multiple concurrent initiatives.
- Ability to communicate technical concepts to non-technical audiences.
- Strong documentation skills.
- Ability to identify risks and recommend mitigation strategies.




- Understanding of change management principles.
- Ability to mentor and provide guidance to functional analysts and stakeholders.
- Strong understanding of the student lifecycle and post-secondary administrative processes.

Application Deadline: August 28, 2026 We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 3.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About The University Of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an creative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here.

In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([email protected]) and requests for accommodations can be sent to People & Culture ([email protected]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

📌 Student Success Systems Analyst, Office of the Registrar (Calgary)
🏢 University of Calgary
📍 Calgary