Drive success for major CPG partners at SPS Commerce. This hybrid role requires a keen understanding of retail compliance and customer support throughout their journey.

As a Customer Success Executive, you will guide large CPG companies through onboarding, product adoption, and renewal processes. With 5-10 years of experience in retail, your focus will be on enhancing customer satisfaction while addressing compliance issues like deductions and chargebacks. Collaboration with cross-functional teams ensures customers receive exceptional service tailored to their needs.

Key Responsibilities:
• Own relationships with complex CPG accounts
• Guide onboarding and product adoption stages
• Analyze compliance data to identify root causes
• Train customers on effective retail compliance
• Track customer health and manage risks

Requirements:
• Bachelor’s degree in Business, Finance, or Supply Chain
• 5-10 years of experience in retail or large CPG
• Proven skills managing complex relationships
• Robust communication for technical topics
• Ability to analyze and recommend solutions

Become an advocate for major CPG accounts, enhancing their experience with SPS Commerce.
#J-18808-Ljbffr

📌 Strategic Customer Success Executive (Ontario)
🏢 SPS COMMERCE
📍 Ontario