Job Number: JR106696 Job Title: Manager, HCM Systems and People Analytics (CON) Union: Union: Job Category: Management Hospital Location: Consilium Place Job Type: Permanent, Full time Number of Positions: 1 Minimum - Maximum Hourly Rate: $68.58 - $79.50 Hours: Days
Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 – 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca
Job Description Position Overview: Reporting to the Director, HCM Systems & People Analytics, the Manager, HCM Systems and People Analytics is responsible for the operational leadership, administration, optimization, and ongoing support of Scarborough Health Network's HR systems, including Workday and Parklane. The Manager oversees a team responsible for HR systems administration, reporting, workforce analytics, system maintenance, user support, and continuous improvement activities that enable efficient and effective HR operations. Working closely with Human Resources, Payroll, Finance, Information Technology, Occupational Health & Safety, and operational leaders, the role ensures HR systems are configured, maintained, and optimized to support workforce planning, talent management, compliance, reporting, and employee lifecycle processes. The Manager is accountable for the integrity, security, and effectiveness of HR data and systems, while driving operational excellence through process improvement, system adoption, workforce analytics, and customer service. The successful candidate combines strong HR systems expertise, people leadership, and business acumen to support SHN's People Strategy and operational priorities.
Responsibilities HR Systems Operations & Optimization Provides operational leadership and oversight for Workday and Parklane, ensuring system reliability, performance, availability, and alignment with business requirements. Oversees the day-to-day administration, maintenance, configuration, security, support, testing, upgrades, releases, and enhancements of HR systems. Monitors and resolves system issues, defects, and service requests, ensuring timely escalation and resolution. Maintains system documentation, configuration standards, operating procedures, and support processes. Evaluates existing workflows and business processes and implements system-based solutions to improve efficiency, accuracy, compliance, and user experience. Identifies and implements opportunities for automation, standardization, and optimization of HR system functionality. Leads and supports system-related projects, enhancements, upgrades, testing, and change management initiatives. Ensures systems, workflows, and business processes remain aligned with collective agreements, organizational policies, legislative requirements, and operational needs. Monitors industry trends and best practices in HR systems administration and recommends enhancements to improve system performance and service delivery.
Workforce Analytics, Reporting & Data Governance Oversees workforce reporting, dashboards, scorecards,



and analytics to support operational and strategic decision-making. Develops and monitors key workforce metrics related to recruitment, retention, attendance, vacancies, workforce planning, and employee lifecycle activities. Ensures the accuracy, integrity, security, and completeness of workforce data through strong data governance, audit, and quality assurance practices. Analyzes workforce trends and provides recommendations and insights to support organizational priorities and operational improvement. Develops reports, executive dashboards, presentations, briefing notes, and communications for leaders across the organization. Establishes and maintains data governance standards, data quality controls, and audit practices to support effective decision-making and compliance requirements.
Leadership & Stakeholder Partnership Leads, coaches, develops, and evaluates a team of HR Systems and Workforce Analytics professionals. Establishes service standards, priorities, and performance expectations to ensure effective system support and reporting services. Partners with stakeholders to identify business needs and deliver system solutions that improve operational effectiveness and user experience. Builds and maintains strong relationships with internal stakeholders and external vendors to ensure effective service delivery and system performance. Oversees user training, system communications, and adoption activities to promote effective utilization of HR systems. Promotes a culture of customer service, accountability, collaboration, innovation, and continuous improvement across the HR Systems function.
Requirements Bachelor's degree in Human Resources, Information Systems, Business Administration, Health Administration, or a related field. CHRL designation and/or relevant qualified certification considered an asset. Minimum 5 years of progressive experience in HR systems, HRIS administration, workforce analytics, or related HR operations. Preferred 3 years of leadership experience managing teams and operational services within a large, complex, unionized environment. Demonstrated experience supporting and administering Workday, including configuration, business processes, security, reporting, testing, maintenance, and system enhancements. Experience supporting Parklane and occupational health systems is considered an asset. Strong understanding of HR operations, workforce planning, employee lifecycle processes, reporting, and workforce analytics. Experience managing system upgrades, releases, testing, vendor relationships, issue resolution, and continuous improvement initiatives. Knowledge of data governance, privacy requirements, system security, and reporting best practices. Experience in a healthcare environment and knowledge of collective agreements are preferred. Knowledge of applicable employment and labour legislation, including the Employment Standards Act, Human Rights Code, Labour Relations Act, and Occupational Health and Safety Act. Strong analytical, problem-solving, communication, stakeholder management, and customer service skills. Advanced proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook. Demonstrated commitment to SHN's values and fostering a safe, respectful, and inclusive workplace environment. Excellent work performance and attendance record. This opportunity is posted to support the recruitment of an existing vacant position.
Accommodation and Diversity Statement Scarborough Health Network (SHN)



embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Learn more about our exciting opportunities by following SHNCareers on Instagram, Twitter, and Facebook.
About us At Scarborough Health Network (SHN), our people are our greatest asset. They come from all over the world and bring diverse perspectives to enhance the compassionate and innovative care we provide our patients and their loved ones. We celebrate what makes people unique and believe that a safe, fulfilling and balanced work environment is just the start. We recognize and reward our teams, prioritize access to continuing education and create meaningful opportunities for growth and development. At SHN, you can enhance your career while by opening doors to new experiences and possibilities within our vibrant and inclusive community. We are proud to be an inclusive, equitable and accessible workplace, where everyone feels valued, respected, supported, and has a rich sense of belonging through our organizational drive to build and sustain an exceptional work environment where healthcare professionals can flourish both personally and professionally. SHN is proud to be named one of Greater Toronto’s Top 2026 Employers by Mediacorp Canada Inc., the organization behind the prestigious Canada’s Top 100 Employers project. This honour celebrates organizations that create exceptional workplaces, and we are thrilled to among them. We are a culture that empowers and inspires. This means everyone feels welcomed, respectful, supported and valued and able to fully participate in the workplace. We are doing this through by creating awareness, providing education resources, empowering staff-led Communities of Inclusion, and providing growth and career opportunities. We are proud to offer mentorship programs to encourage collaboration and to support international employees, and our EnRoute training and career advancement programs designed to provide hands‑on experience to fast‑track certifications and placements in different care units. We are always in search of individuals with unique strengths to enhance the world‑class care we provide to our patients within a welcoming environment. Experience what makes us one of Greater Toronto’s Top Employers and an affiliated teaching hospital of the University of Toronto.
Perks Defined Benefit pension plan through the Healthcare of Ontario Pension Plan
Comprehensive insured benefits package including health and dental benefits
New Graduate Initiative
Enroute Program
Critical Care Sponsorship Program
Employee Discount and Incentive Programs
Employee and Family Assistance Program (EFAP)
any other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care
mental health supports
on‑site wellness rounding
Recognition events
Leadership Development and Learning Programs
Tuition Assistance Program

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📌 Manager, HCM Systems and People Analytics (CON) (Ontario)
🏢 SHN Scarborough Health Network
📍 Ontario