Schedule: Daytime, Monday to Friday
We are currently recruiting for a Manager, Learning Centre, to fill a two-year backfill position at our head office in Ottawa, ON. This is a full-time, in-person term prospect reporting to the Chief Human Resources Officer.
What you will be doing… Reporting to the Chief Human Resources Officer, the Manager, Learning Centre is responsible for Commissionaires Ottawa’s corporate training and development activities, including the leadership of a team of training specialists. The incumbent plays a key role in developing and implementing the organizational learning strategy, with a focus on workforce readiness, regulatory compliance, and employee development.
The role encompasses preparation of the annual training budget and plans, and ensures training design and delivery is grounded in adult learning principles and aligned with applicable federal and provincial standards and regulations, including CGSB standards and provincial legislation governing the security industry (e.g., PSISA in Ontario and the Act respecting private security in Quebec).
Some of your responsibilities include… Contribute to developing the organizational learning strategy, identifying priorities and appropriate learning interventions
Develop and manage the annual training budget and plans
Participate in national e-learning initiatives as project manager
Ensure training design and delivery is grounded in adult learning principles and aligned with applicable regulatory requirements
Monitor federal and provincial regulatory developments and assess their impact on training programs
Leverage emerging learning technologies and digital delivery platforms to enhance accessibility and effectiveness
Support upskilling and reskilling initiatives aligned with organizational workforce transformation priorities




Collaborate with operations managers to identify and address operational training needs
Provide leadership, coaching, and direction to a team of training specialists
Assess team strengths, assign work accordingly, and identify development needs
Report regularly on training activities, outcomes, and metrics
Oversee security guard certification documentation for Ontario and Quebec
What’s in it for you? Work for a reputable and nationally known company
Work in a challenging and rewarding work environment
Generous paid time off, holidays and sick days
Retirement plans with company matching of employee contributions
Free Parking
Employee discount programs, social outings and holiday gatherings
You're a good fit if… Demonstrated leadership and people management skills; ability to motivate, coach, and develop a team
Strong strategic thinking and analytical skills with the ability to assess training needs and develop long-term solutions
Ability to prepare, manage, and report on budgets and work plans
Superior verbal and written communication skills in English; proficiency in French considered an asset
Superior presentation and group facilitation skills
Strong organizational, time management, negotiation, and conflict resolution skills
Proficiency with Microsoft 365 and learning management systems
Sound judgment, discretion, and confidentiality in handling sensitive matters
Your must-haves: Minimum 5 years of progressive experience in learning and development,



including at least 2 years in a management or leadership capacity
Undergraduate degree in Human Resources Management, Business Administration, Education, or Organizational Development, or equivalent combination of education and experience
Certification in learning and development (e.g., CTDP through CSTD or equivalent) is considered an asset
Foundational knowledge of adult learning principles, instructional design methodologies, and the full training value chain
Knowledge of learning management systems, e-learning authoring tools, and digital delivery platforms
Knowledge of regulatory and compliance requirements governing the security industry in Ontario and Quebec, including provincial licensing legislation and federal standards
Must be eligible for and able to obtain and maintain a Government of Canada Secret security clearance
NOTE: Only those candidates that meet the specified requirements will be considered for this position. Candidates that do not meet the requirements may be considered for similar opportunities.
Commissionaires’ values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender and age.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Commissionaires’ Policies on Accommodation, a request for accommodation will be accepted as part of Commissionaires’ hiring process.
Commissionaires-Ottawa does not use artificial intelligence (AI) to screen, assess, or select applicants. However, please be aware that some third-party tools we utilize in our recruiting and selection process may incorporate AI technology.
We appreciate all who apply, however we will only be contacting candidates of interest.

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📌 Manager, Learning Centre (Term – Two-Year Backfill) (Quebec City)
🏢 Commissionaires Ottawa
📍 Quebec City