Lead client-focused service delivery as a Service Delivery Manager with F12. Oversee operations to ensure high-quality IT services, fostering collaboration and maintaining client satisfaction.

F12 is seeking an experienced Service Delivery Manager in our Managed Services Provider (MSP) division. This pivotal role involves guiding a dedicated service team while managing client relationships and monitoring service delivery metrics. Robust leadership and a proactive approach are necessary to facilitate continuous improvement and operational efficiency.

Key Responsibilities:
• Inspire and lead service delivery professionals
• Manage the service delivery lifecycle from initiation to support
• Build strong relationships with clients for strategic discussions




• Establish quality assurance measures and conduct audits
• Proactively identify and mitigate service delivery risks

Requirements:
• Bachelor’s degree; project management or ITIL certifications preferred
• 3+ years in service delivery management within MSP
• Strong understanding of IT infrastructure and managed services
• Excellent communication and leadership skills
• Proven ability to manage multiple projects simultaneously

Drive exceptional service quality and operational success as the Service Delivery Manager at F12.
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📌 Service Delivery Manager at (British Columbia)
🏢 F12.net
📍 British Columbia