Job Summary
The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers' assets while delivering a world-class Customer Service experience.

Essential Duties and Responsibilities

experts in Crestron Programming, Biamp DSP and QSYS (DSP and Control).

Read and interpret electronic schematics and architectural blueprints

Perform preventative maintenance visits to help maintain a stable client-based system

Clean various AV equipment including but not limited to: camera lenses monitors and equipment fans.

Takes responsibility to accurately complete job documentation as needed

Field installation of control programs (AMX / Crestron/Firmware) - upload and download capability

Field service support of control programs (AMX / Crestron/etc.) - minor edits (could be with the aid of a programmer) compile upload and download capability

Field service support of networked devices (Routers IP Protocols etc.)

Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable installing connectors mounting projectors and hanging ceiling mounts

Provide necessary training and support for next level service technicians

Provide end-user client training as needed

Adhere to and understand health and safety standards for all phases of the job

Setup and troubleshoot various video codecs/video teleconferencing hardware

Travel to various job sites required

Other duties assigned as needed
Skills and Abilities





Effectively communicate with employees customers and colleagues

Ability to use hand and power tools in a safe and efficient manner

Ability to work and think independently and ensuring to meet deadlines

Basic computer knowledge

Knowledge of basic signal flow for audio video and control

Ability to manage small to medium projects

Ability to solder & crimp connectors

Programming capability (Crestron) - changes and troubleshooting

Valid Driver's License and aclean Driver's Abstract that meets AVI-SPL driving standards

Education and/or Experience

Minimum of 3 - 5 years of audiovisual integration experience preferred

Formal education in Electronics or related field preferred

Minimum of a High School Diploma or equivalent preferred

Preferred external training:

Avixa (InfoComm) Quick Start to the Audio-Visual Industry

Avixa (InfoComm) CTS General Certification

AMX Intro to Networking for AV Professionals

Crestron Professional Installation

Essentials of Crestron Programming Certification

Extron AV Associate Certification

AMX Programmer

Compensation

Pay Type: Hourly

Min Base: CAD $36.62

Max Base: CAD $56.75

Actual compensation will be determined based on factors including skills, experience, qualifications, and location.

Working Environment
The work setting characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

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📌 Technician Field Service (Ontario)
🏢 AVI-SPL
📍 Ontario