Drive outcomes for Recharge merchants as a Customer Success Manager in Toronto. This hybrid role targets growth-stage accounts, focusing on retention, adoption, and enhanced customer experiences.

Recharge is looking for a Tier 3 Customer Success Manager to help support its eCommerce subscription merchants. You will manage a book of 50-70 merchants, driving product adoption and retention through proactive risk management and strategy alignment. Your technical depth and collaboration with cross-functional teams will be key to ensuring merchant success.

Key Responsibilities:



• Manage relationships with 50-70 growth-stage merchants • Lead business reviews that align goals with outcomes • Advocate for customer needs in product and support issues • Partner with Sales to drive renewals and upsell opportunities • Use data to identify risks and growth opportunities

Requirements: • Experience in a SaaS environment, preferably eCommerce • Demonstrated technical aptitude, understanding integrations • Proficient with tools like Salesforce and Looker • Solid communication skills, balancing empathy and judgment • Growth mindset with receptiveness to feedback

Embrace this opportunity to influence merchant success and improve customer experiences at Recharge. #J-18808-Ljbffr

📌 Customer Success Manager - Recharge, Toronto (Winnipeg)
🏢 ReCharge
📍 Winnipeg