Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.Position SummaryTheSupervisor, Fan Experienceplays a key leadership role in ensuring the safe, efficient, inclusive, and customer-focused operation of live events at TD Coliseum, including concerts, sporting events, and special performances. This position is responsible for supervising Fan Experience Staff—including ushers, ticket takers, and fan experience representatives—before, during, and after events to ensure a seamless and positive fan experience.The Supervisor, Fan Experience oversees staffing assignments, enforces venue policies, coordinates with internal departments (such as security, operations, and fan services), and responds to incidents or issues as they arise. This role requires strong leadership, communication, and problem-solving skills, as well as the ability to remain calm under pressure in a fast-paced environment while supporting Management, Event Staff, and fans alike.This role pays an hourly rate of $19.10 CADBenefits for Part-Time roles: Pension matchingThis position will remain open until April 10, 2026.About The VenueOVG is excited to launch the newly reimaginedTD Coliseum, a contemporary venue rooted in the proud history of Hamilton. Hosting world-class concerts, sports, and special events, TD Coliseum will play a key role in the region's cultural and economic landscape. As we enter an exciting new era of growth and reinvention, we are seeking passionate professionals who thrive in fast-paced, high-impact environments.ResponsibilitiesFront-Line: The Supervisor, Fan Experience will act as an extension of the Management team and is the first line of support for Fan Experience Staff and fans during eventsGreeting Fans: Welcoming fans as they arrive at the venue,



providing friendly and courteous assistance while supporting Event StaffUse of Technology: Comfortable using a ticket scanner, assisting Fan Experience Staff and fans with ticket troubleshooting, problem solving scanner issues & liaising with Box Office ManagersTicket Checking: Resolve any ticketing issues with fans, ensuring smooth entry and efficient seatingAssisting Fans: Provide relevant event information, directions to venue facilities and amenities, and assist fans with special needs or requests; monitor fan conduct andalcohol consumption, support Fan Experience Staff as requiredCrowd Management: Monitor fan flow and seating arrangements to prevent congestion and ensure a safe and orderly environmentEmergency Response: Be prepared to respond quickly and calmly in case of emergencies, such as evacuations or medical incidents, and assist fans and Fan Experience Staff as neededEnforcement of Rules and Policies: Be knowledgeable of and confidently enforce venue policies and regulations to maintain a comfortable and secure atmosphereCoordinating with Staff: Collaborate with fellow venue staff, including Management, Fan Experience Staff, security personnel, ticket takers, and concession workers, to ensure smooth operationsCustomer Service: Always provide excellent customer service, address fan inquiries, concerns, and complaints professionally and efficientlyAdherence to Policies: Adhere to venue policies, procedures, protocol and safety regulations while ensuring Fan Experience Staff are adhering to building safety polices & proceduresCommunication: Be able to provide clear direction to event staffPre/Post Tasks: Complete Fan Experience Staff check-in,



distribute uniforms and equipment, attend and support event briefings, communicate event-specific details to Fan Experience Staff in key positionsReporting: Complete and track detailed staff/fan incident reports each event and submit to Management for reviewQualificationsMust be 18 years of age or olderMust have or be willing to obtain a Smart Serve certificationPrevious experience in customer service is beneficialPrevious experience managing staff, being a team leader is beneficialOutgoing, organized, and self-motivatedProven to perform well under pressure; manage multiple priorities simultaneously with a high degree of attention to detailExcellent communication, organizational, and interpersonal skillsA positive, problem-solving attitude, incorporating integrity, confidentiality, and discretionDemonstrated ability to support team membersAble to maintain a calm demeanor in potentially stressful situations and crowded, loud environmentsMust be available to work a variety of shifts; weekdays, evenings, weekends, and holidays as the need arises, including longer shifts on event daysMay occasionally be asked to work outdoorsAbility to stand for long periods of time, walk up and down stairs, comfortable working in low light, with large crowds, and at heightsStaff communications, schedules, and payroll systems are managed using software systems, email or cell phones. Staff must have an operational email address and cell phone, with regular access to a computerStrengthened by our Differences. United to Make a DifferenceAt OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

📌 Supervisor, Fan Experience - C$19.1 An Hour - Part Time (Hamilton)
🏢 Oak View Group
📍 Hamilton