Job Description

Location: This role is hybrid with a mix of remote and in‑person. Work primarily takes place at North Campus, Edmonton.

Department Summary: The Career Centre is the source for career and employment information and expertise at the University of Alberta. We empower students, postdoctoral scholars, and alumni from all faculties and programs to develop the skills, knowledge, experiences and connections they need to manage their careers confidently. We also work with local, national, and international employers and professionals, and aim to reflect access, community and belonging in our own staff and in the way we work.

Position Summary: campusBRIDGE is an enterprise application powered by the commercial software platform Orbis Outcome. It is a shared portal that supports the U of A community, its partners and employers in managing and facilitating career services and experiential learning, including work experience, internships, co‑op placements, practicums and other academic, course‑based community service‑learning. It provides one point of access to all career and experiential learning programming; improved usability for students & alumni, employers, partners and volunteers; enhanced reporting; and cost savings to the University through a single software license. The campusBRIDGE Coordinator reports to the Team Lead, campusBRIDGE, and is accountable for the ongoing support of campusBRIDGE and its users. Responsibilities include acting as the first point of contact for general inquiries and troubleshooting, prioritizing and responding to issues, escalating when required, and designing and maintaining comprehensive training materials and user resources.

Responsibilities

- Gain and maintain expert knowledge of campusBRIDGE in order to provide assistance to users.
- Act as the first point of contact for campusBRIDGE users who have questions or issues.
- Prioritize incoming support requests and respond to inquiries in a timely manner.
- Conduct basic troubleshooting and resolve routine issues (e.g., account and login issues).
- Escalate issues to the Team Lead, campusBRIDGE or the software vendor (Orbis) if they are outside the scope of basic troubleshooting.
- Maintain data integrity by ensuring user compliance with system governance standards.
- Adhere to the database clean‑up schedule, including account audits and addressing other data issues.




- Manage day‑to‑day platform operations, including access, workflow configurations and module updates.
- Complete simple system configurations; test new configurations and provide feedback to the Team Lead, campusBRIDGE and/or Orbis.
- Assist with user testing, including input of data required for testing.
- Update content pages within campusBRIDGE with timely and pertinent information.
- Monitor system functionality on an ongoing basis and alert the Team Lead, campusBRIDGE and/or Orbis of any issues.
- Prepare standard reports and assist partners in accessing the data they need.
- Provide consultative advice to the Team Lead, campusBRIDGE and the campusBRIDGE Advisory Group on data requirements and user experiences.

Training and Communications

- Develop and update accessible training materials and user manuals using appropriate media (e.g., Google Sites, videos, online tutorials).
- Coordinate logistics for presentations, demos, training sessions and meetings.
- Deliver orientation and training throughout the onboarding process for recent portal staff.
- Provide ongoing training and support for existing partners as system configurations evolve.
- Assist the Team Lead, campusBRIDGE, in promoting the use of campusBRIDGE to potential campus partners.
- Compile and edit campusBRIDGE‑related content for newsletters, prepare meeting agendas, meeting notes and other communication pieces.

Qualifications

- Undergraduate degree combined with two years’ work experience related to administering information management systems, database applications, or student portals; system configuration or platform development experience is an asset.
- Experience utilizing or administering Outcome, or similar experiential learning / career services platforms is required.
- Experience working within a post‑secondary environment with a strong understanding of experiential learning programs.
- Strong understanding of recruitment processes; experience providing services to the employer community is an asset.




- Demonstrated ability to build and foster positive working relationships and to work collegially with stakeholders, both internal and external.
- Experience balancing the diverse needs of multiple stakeholders.
- Experience facilitating groups of learners in person and online.
- Strong interpersonal communication, including the ability to support clients and colleagues from diverse backgrounds and abilities.
- Demonstrated problem‑solving and critical thinking skills.
- Proven ability to present information clearly and succinctly to diverse audiences, verbally and in writing.
- Exceptional attention to detail, organization, time‑management and record‑keeping skills.
- Familiar and comfortable with MS Office, Google applications and social media.
- Demonstrated commitment to ongoing training in administrative and technical skills.

Application Instructions

Click “Apply Now” to submit your resume and cover letter.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and NASA (Non‑Academic Staff Association).

This position offers a comprehensive benefits package.

Perks and Equal Opportunity Statement

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada.

We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, and persons of any sexual orientation or gender identity and expression to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes, Premières nations, Métis et Inuits, membres des groupes minoritaires visibles, personnes handicapées, personnes de toute orientation sexuelle ou identité et expression de genre, et toutes les personnes qui peuvent contribuer à la diversification des idées et à l’université à postuler.

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📌 campusBRIDGE Coordinator (Edmonton)
🏢 University of Alberta
📍 Edmonton