Provide customers with accurate quotes and pricing information Communicate with customers to ensure they understand the different printing methods offered Use best judgement to determine which printing method to use to yield the best results for the customer Inform and guide customers on how to navigate the website Ensure tickets yield a KPI of 1-business day maximum wait time Maintain customer relationships through professionalism and speed of service Create mock-ups on an artwork software, such as Adobe Illustrator Provide feedback to customer service manager in order to better improve work processes Handle phone, email, and in person communications. Trouble shooting customer complaints and providing the correct solution. Provide brand/product recommendations to customer based on their wants and needs. Customer Service Representative
Status: Currently Hiring
Key Responsibilities
Provide customers with accurate quotes and pricing information Communicate with customers to ensure they understand the different printing methods offered Use best judgement to determine which printing method to use to yield the best results for the customer Inform and guide customers on how to navigate the website Ensure tickets yield a KPI of 1-business day maximum wait time Maintain customer relationships through professionalism and speed of service Create mock-ups on an artwork software, such as Adobe Illustrator Provide feedback to customer service manager in order to better improve work processes Handle phone, email, and in person communications. Trouble shooting customer complaints and providing the correct solution. Provide brand/product recommendations to customer based on their wants and needs. Requirements
Fluent in English Proficient in Adobe Illustrator Minimum 2 years of customer service experience Perks
MyHSA health spending account
80% coverage on prescription drugs, optical, dental, paramedical (RMT, physiotherapy, etc) max reimbursement of $750 Inkblot Therapy