Job OverviewThe Senior HR Operations Manager plans and manages human resource activities for the Canadian offices located in Toronto, Montreal, Mississauga, and remote colleagues. The role provides frontline HR support to employees and management and regional support to the HC Operations team. This hybrid position requires 3 days per week in the Toronto office—no option for fully remote work. Proficiency in French is required.Policy and Program ManagementProvide guidance and answer questions on policy interpretation.Ensure uniform and equitable application of policies and procedures.Administer Talent Management programs, such as leaves, in‑country transfers, and work schedules; generate, process, and distribute appropriate documentation.Pre‑Hire, Orientation, TerminationsEnsure new hires have first day logistics and details, including required paperwork such as authorized work documentation.Organize and conduct Day 1 orientation (schedule presenters, order lunch, reserve meeting rooms).Coordinate with departments to address specific onboarding requirements.Deliver presentations that meet high quality standards.Process new hire paperwork.Troubleshoot operational issues (such as expenses and IT).Provide assistance to resolve payroll and benefit issues and answer general questions.Conduct exit interviews for departing employees, provide exit logistics and process required documents.Employee EngagementPartner with Office leadership to help build and maintain a strong community in an inclusive and positive office environment in all locations covered.Pro‑actively support firm‑wide efforts to help maintain a highly engaged workforce.Contribute to and support development of programs designed to create strong commitment and participation in office events and activities.Serve as a role model to all employees, exemplifying Oliver Wyman Values.Employee RelationsCreate a fair and inclusive setting based on trust and mutual respect.Build credibility through encouraging open dialogue and maintaining confidentiality.Provide advice and counsel to managers and leaders regarding employment law, policy and employee issues.Anticipate workplace issues when possible,



solving before they escalate.In conjunction with the Colleague Relations team, support employee investigations when required. Ensure enforcement of disciplinary procedures.Ensure involuntary termination matters are handled in a professional and empathetic manner.Work with external and internal counsel on calculating severance estimates.Other HC ActivitiesCollaborate/coordinate with MMC on requirements to promote compliance, support internal and external audits, and initiatives such as Region transformation, employee handbook.Manage required documentation in accordance with legal and company requirements, ensure accuracy and completeness.Enter employee transactions and draft related documents for new hires, transfers, manager changes, pay changes, status/role changes and terminations. Ensure and request required approvals are obtained.Write and distribute employee communications as required.Other duties as assigned, including projects related to the business or the Regional HC Operations team.Experience RequiredBachelor's degree with 10+ years of human resources experience required, preferably in a professional services environment.4+ years leadership experience – leading projects and/or teams, facilitating discussions, coaching clients, mentoring more junior HR colleagues, and advocating for policy or other initiatives.HR Certification is a plus.Proficiency in French required.Technical SkillsMaintains knowledge of trends and changes in Human Resources legislation, and conveys local, provincial, and federal laws where appropriate.Proficiency in Microsoft Suite including Outlook, Teams, Word, Excel, PowerPoint.Experience with Workday is a plus.Mergers and acquisitions experience preferred.Current knowledge of employment law and practices.Skills and AttributesThe ability to be productive,



flexible and to simultaneously manage multiple project priorities in a complex, performance‑driven environment.Experience balancing ever‑changing work demands in a challenging environment with numerous stakeholders to satisfy.Proven experience in a role requiring a high degree of organizational skill, accuracy, access to confidential information and a strong sense of urgency.Excellent verbal and written communication skills; strong interpersonal and facilitation skills.Ability to communicate effectively with all levels of the firm.Proven coaching and conflict management skills.Can work effectively autonomously and in a team environment.Creative, strategic forward thinker, who continually seeks ways to improve the way things are done.Results/solution oriented.Compensation & BenefitsThe applicable base salary range for this role is $115,000 to $165,000. Base pay will be determined based on experience, skills, location, certifications, education and applicable minimum wage requirements. In addition to salary, the position may be eligible for performance‑based incentives. We offer a competitive total rewards package which includes health & welfare benefits, tuition assistance, 401K savings, retirement programs and employee assistance programs.EEO StatementMarsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual's particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact [email protected].#J-18808-Ljbffr

📌 Oliver Wyman - Senior Hr Operations Manager - Toronto - C$115,000 - C$165,000 A Year
🏢 Oliver Wyman
📍 Toronto