Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention. Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses. Recharge is a hands‑on partner to over 20,000 brands globally — including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more. Learn more at: getrecharge.Com Overview We’re hiring a Customer Success Manager (Tier 3) to support a growing segment of Recharge merchants who rely on our platform to power critical parts of their eCommerce subscription business. This role is ideal for a CSM who enjoys moving quickly, digging into technical details, and turning customer opportunities into measurable outcomes. You’ll own a book of growth‑stage merchants and be accountable for retention, adoption, and long‑term success. Our Team:



The Tier 3 Customer Success team sits at the intersection of product expertise, merchant strategy, and commercial outcomes. This team stands out for its technical depth, bias toward action, and close partnership with multiple other departments at Recharge. The work this team does directly impacts Recharge’s ability to retain and grow merchants as they scale—making it critical to our long‑term success. Please note: this is a hybrid role based out of our Toronto office; 3 days per week in the office is expected. Office location: downtown in the Core. What you’ll do Own and manage a book of 50‑70 growth‑stage merchants, driving robust retention through proactive risk management and customer advocacy Build a deep understanding of each merchant’s business goals, technical setup, and success metrics to guide meaningful adoption of Recharge features Lead regular business reviews and success planning conversations that align merchant goals with measurable outcomes Partner closely with Sales to support renewals, expansions, and upsell motions through thoughtful

📌 Customer Success Manager (Toronto)
🏢 Socket.dev
📍 Toronto