Job Details

- Closing Date: 08/09/2026
- Worker Type: Term (Fixed Term)
- Language(s) Required: English
- Term Duration: 18 months
- Salary Range: $94,620 - $128,020 (plus performance‑based incentive)

Benefits

- Competitive total rewards packages: market‑aligned and performance‑based salary and incentive programs, flexible and comprehensive group benefit and savings plans, well‑being support through advantages and wellness programs
- Purpose‑driven work: building solid relationships, sharing knowledge and supporting the people who feed the world
- Growth: learning and development opportunities to help you thrive
- Hybrid work options

How You’ll Make An Impact

As Manager, Customer Service, you’ll guide a dynamic team located across British Columbia and Northern Alberta focused on delivering exceptional customer service in Agriculture financing. You’ll coach and mentor staff on building relationships with customers and creating strong partnerships with internal teams, ensuring quality documentation and efficient processes. Working with the district leadership team, you’ll help shape strategy, optimise workflow, and support the district business plan to achieve organisational goals.

What You’ll Do

- Lead a high‑performing customer service team, managing performance and development
- Establish and reinforce consistent service standards, performance expectations and Relationship Management Practices (RMP)
- Manage workload priorities, identify employee development requirements, set goals and evaluate performance
- Work with district leadership team to develop and execute business plan and marketing strategies between business units
- Monitor operational reports (e.g., compliance and loan review)




- Maintain the district budget and manage daily operations: facilities management, meetings and event planning

Requirements

- Bachelor’s degree in administration or business
- Minimum of four years of related experience (or an equivalent combination of education and experience)
- Leadership experience, including coaching, mentoring and developing team members to improve performance or achieve measurable results
- Demonstrated experience delivering agricultural or commercial financial services, including relationship building, assessing clients’ needs, supporting lending or credit processes, or managing a portfolio of business or farm clients
- Experience leading or supporting change initiatives, driving continuous improvement and delivering measurable impact in processes, teams or projects
- Valid driver’s licence and ability to travel within the province

Inclusion and Accessibility

At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:

- Indigenous Peoples
- Members of visible minority groups
- Persons with disabilities
- Women

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.

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📌 Manager, Customer Service (Grande Prairie)
🏢 FCC / FAC
📍 Grande Prairie