The Senior Technician Audio Visual – Service collaborates with the Client Services Team to support customers with service requests, preventative maintenance as well as small move, add, and change (MAC) work. Responsible for documentation & reporting of findings & solutions for each service job performed. Solid communication skills & discipline, internally and externally, are necessary to be successful at providing an excellent customer experience.

Responsibilities

- Review service ticket requirements and plan accordingly
- Coordinate equipment & company vehicle resources
- Review material options and verify count accuracy
- Facilitate the delivery of staged materials to the jobsite
- Review, modify and red line job documentation for assigned tickets
- Communicate & coordinate with the Client Services Team regarding schedule, materials, & job status
- Perform service work in a professional manner, maintaining a professional appearance and attitude while adhering to company established best practices
- Commissioning of trade specific systems including, but not limited to: Device & cable testing, System functionality testing, System settings/configurations, Firmware updates and User acceptance testing
- Ensure all system documentation is updated and accurate
- Adhere to all applicable safety rules and regulations
- Maintain a clean and orderly jobsite
- Work at required heights utilizing ladders, scaffolding, lifts, or other
- Work in confined spaces as necessary
- This position requires on-call shift work, this is mandatory
- Occasional light travel may be required
- Perform other tasks as required

Required Qualifications





- 5+ years of experience in a technical role within the audio‑visual industry
- Progressive experience maintaining and servicing complex Audio‑Visual systems in a commercial environment
- Flexibility to work in a variety of environments, from construction sites to finished corporate offices
- Excellent written and verbal communication skills, with keen attention to detail
- Valid Driver’s License and clean abstract
- Must be able to pass a background check
- Ability to pass pre‑employment screening

Preferred Qualifications

- Experience working in the hospitality, healthcare, and/or post‑secondary industries
- CTS, CTS‑I, Extron, Biamp, Crestron, Q‑SYS, Poly and other certifications
- Engineering or estimating skills
- Knowledge of how to program systems

Professional Competencies

- Ability to troubleshoot electronic systems and find solutions
- Ability to use sound judgment and perform under pressure
- Ability to operate as part of a team
- Great written and verbal communication
- Good troubleshooting skills, exceptional customer service
- Positive attitude
- Proper hand and power tool operations and safety.
- Ability to solve practical problems and carry out responsibilities under minimal supervision




- Ability to write simple correspondence and present information in one‑on‑one and small group situations

Physical Demands

- While performing the duties of this job, the employee is regularly required to stand, climb, walk, sit, push, pull, squat, crawl, and stoop. The employee is regularly required to use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. The use of power tools will be required to effectively perform this position. The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet)

Working Conditions

- While performing the duties of this job, the employee will be exposed to outdoor weather conditions, work on job sites, may be required to travel to and from job site locations, may work in a typical office environment, and is occasionally exposed to construction equipment. The noise level in the work environment is usually moderate. Confined space entry may be required. High work may be required

Pay

$34.00ph - $43.00ph (DOE)

Equal Opportunity Employer

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status . Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law . If you need accommodation for any part of the application process, please send an email or call to speak with Human Resources and let us know the nature of your request.

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📌 Senior Technician Audio Visual – Service (Vancouver)
🏢 Bosch Building Technologies North America
📍 Vancouver