Position: Bilingual Tech Support AnalystDuration: 6 MonthsLocation: Kirkland, QC H9H 4M7Work Model: OnsitePay Rate: 22/hrAbout Our Client:A well-established organization supporting enterprise IT operations and end-user computing services, focused on delivering reliable and effective technical support solutions.About this opportunity:On behalf of our client, we’re seeking a Tech Support Analyst to provide hands-on technical support for desktop and laptop environments. This role involves troubleshooting, device imaging, hardware setup, and supporting end users both onsite and remotely, ensuring smooth IT operations.What You’ll Do:- Test, image, and configure desktops and laptops using tools like AutoPilot- Maintain, analyze, and troubleshoot software, hardware, and peripherals- Provide technical support to end users via phone, remote access, and onsite assistance- Assist with IMAC (Install, Move, Add, Change) activities- Update CMDB by assigning/unassigning devices and maintaining accurate records- Log in as users when required to configure systems and enable remote access- Back up and transfer end-user data as needed- Ensure all tickets are tracked, updated,



and resolved within SLA timelines- Collaborate with team members on escalations and issue resolution- Assist in documenting and improving current IT support processesWhat You Bring:- 2–4 years of hands-on technical support experience- Strong knowledge of desktop/laptop hardware and software installation- Experience in break/fix environments and troubleshooting peripherals- Familiarity with imaging tools such as AutoPilot- Ability to work with remote support tools and user account configurations- Strong organizational skills with attention to documentation and note-taking- Excellent verbal and written communication skillsNice to Have:- Experience with CMDB management- Previous experience in enterprise IT support environments- Ability to handle physical tasks such as lifting and palletizing equipmentHow to Apply:Interested candidates are encouraged to submit their resumes in confidence through the Akkodis Canada website.Our Commitment:At Akkodis, part of The Adecco Group, we’re committed to making the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

📌 Bilingual Tech Support - $22 An Hour (Quebec City)
🏢 Akkodis Canada
📍 Quebec City