Role OverviewReporting to the Director, Infrastructure & Operations, the Manager – End User, Infrastructure Apps & A/V will offer strategic and operational oversight across enterprise collaboration platforms, audiovisual (AV) technologies, end user computing, and IT Service Management (ITSM) capabilities.You will be accountable for delivering a seamless, secure, and highly productive digital workplace experience. You will also ensure IT services are governed, measurable, and continuously improving through strong ITSM practices. This role owns a multi‑million‑dollar portfolio and plays a meaningful role in aligning workplace technology, service delivery, and user experience with enterprise objectives.Key ResponsibilitiesBe a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures.Strategy & LeadershipDefine and complete the coordinated strategy and roadmap for collaboration platforms, AV technologies, and ITSM capabilities.Align technology and service delivery with business objectives, user experience, and operational excellence.Act as a trusted advisor to senior leadership, influencing digital workplace and service management strategy.IT Service AdministrationEvolve ITSM practices aligned to ITIL frameworks, including Incident, Request — Change, Problem, and Knowledge Management.Ensure service quality, reliability, and performance through defined SLAs, OLAs, and important metrics.Partner with Class Owners and Process Owners to drive process standardization and automation.Establish a culture of continuous service improvement (CSI) using metrics, trends,



and user feedback.Ensure effective change governance to minimize risk and service disruption.Collaboration & Digital WorkplaceLead enterprise collaboration ecosystem (M365, Teams, SharePoint).Drive adoption, governance, and lifecycle management.Improve employee experience and efficiency through modern workplace capabilities.Enable scalable solutions for hybrid and global workforce collaboration.Audiovisual (AV) ServicesCoordinate enterprise AV across offices, operational sites, and executive environments.Ensure consistent, high‑quality meeting and event experiences.Standardize AV builds and support models across locations.Drive modernization toward smart meeting rooms and coordinated collaboration experiences.Infrastructure & Endpoint ApplicationsCoordinate endpoint and device management platforms (SCCM, Intune, Autopilot).Ensure secure, productive device lifecycle management.Drive automation, patching compliance, and endpoint security improvements.Financial & Vendor ManagementManage a multi‑million‑dollar budget, including forecasting, optimization, and investment planning.Coordinate vendors and service providers, ensuring SLA adherence, and value realization.Improve the return on investment for technology and service efforts.People LeadershipLead and develop a high‑performing, multi‑functional team.Encourage a culture centered on ownership, originality, and constant development.Build capabilities across AV, Collaboration,



and ITSM fields.Governance & ReportingEstablish enterprise standards, policies, and controls.Ensure compliance with cybersecurity and regulatory requirements.Provide executive‑level reports on service performance, financial metrics, return on investment, and the quality of client interactions.Continuously improve user experience through feedback and innovation.Drive process improvements and service enhancements to achieve operational excellence.Keep up to date with AV technology trends to guarantee seamless meetings and gathering experiences.Qualifications10+ years of IT experience, with 5+ years in leadership roles across collaboration, AV, or ITSM.Strong expertise in the Microsoft 365 ecosystem, managing endpoints through SCCM, Intune, and Autopilot, and AV technologies.Demonstrable experience implementing and leading ITSM frameworks (ITIL) in enterprise environments.Experience with ITSM platforms (e.G., ServiceNow) and service performance management.Demonstrated ability to manage multi‑million‑dollar budgets and vendor ecosystems.Strong leadership experience managing global or distributed teams.Strong knowledge of digital workplace transformation and service delivery frameworks.Excellent collaborator management and executive communication skills.Certifications such as ITIL, Microsoft, PMP, or AV‑related are considered assets.Pay RangeCAD $147,000 — $182,000 per yearThe actual amount offered is determined based on the successful candidate’s relevant experience, skills, and competencies and considers internal equity.We value diversity and are committed to an inclusive, barrier‑free hiring process. Reasonable accommodations are available upon request.#J-18808-Ljbffr

📌 Manager, Av, Collaboration & Infrastructure Applications - C$147,000 - C$182,000 A Year (Toronto)
🏢 Teck Resources
📍 Toronto