Enhance your career at Comtech Telecommunications Corp. as a Senior Customer Service Technician Support in New Brunswick, where you'll utilize your advanced troubleshooting skills and network expertise.
This senior-level position involves robust technical support for customers, assisting Tier I and II technicians, and resolving complex issues with cutting-edge network solutions. You'll need proficiency in VoIP, IP networking, and advanced troubleshooting methods to deliver excellent customer service while ensuring timely resolution of technical inquiries and escalated tickets.
Key Responsibilities: • Provide advanced troubleshooting for complex technical issues • Communicate escalations clearly with engineering and management • Host customer calls as the Subject Matter Expert (SME)
• Review system configurations for potential issues • Travel to customer sites for in-person support
Requirements: • 5+ years in Network Operating Center and Customer Service • Strong knowledge of IP Networking and VoIP technologies • Proficiency in networking basics: Active Directory, DHCP, DNS • Experience with LAN, WAN, and Cisco switches • Fluent in English; French is an asset
Contribute your expertise in customer service and networking at Comtech, supporting advanced telecommunications solutions in New Brunswick. #J-18808-Ljbffr
📌 Senior Technical Support Specialist at Comtech (Winnipeg)
🏢 Socket.dev
📍 Winnipeg
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