Join CAAT as a Technical Support Analyst to enhance technology systems and provide crucial IT support. Help ensure system availability and security while driving IT improvements across the organization.

In this role, you will serve as a key resource for technical assistance to staff, addressing hardware and software challenges. You will work on ticket management, troubleshoot issues, and document resolutions for ongoing improvement. This position requires collaboration on system upgrades and maintenance tasks while maintaining security protocols.

Key Responsibilities: • Provide technical support to staff for hardware and software • Manage technical support tickets,



ensuring timely resolution • Diagnose and troubleshoot IT issues effectively • Assist with system upgrades and backend maintenance • Collaborate on inventory management and system enhancements

Requirements: • 3-5 years experience in technical support roles • Knowledge of Active Directory and Microsoft 365 services • Familiarity with Microsoft Azure services and ITIL processes • Experience in vulnerability remediation and patch management • Robust problem-solving and communication skills

Elevate your IT career while making an impact at CAAT by supporting our technology-driven initiatives. #J-18808-Ljbffr

📌 Technical Support Analyst at CAAT (Winnipeg)
🏢 CAAT Pension
📍 Winnipeg