Drive outcomes for Recharge merchants as a Customer Success Manager in Toronto. This hybrid role targets growth-stage accounts, focusing on retention, adoption, and enhanced customer experiences.
Recharge is looking for a Tier 3 Customer Success Manager to help support its eCommerce subscription merchants. You will manage a book of 50-70 merchants, driving product adoption and retention through proactive risk management and strategy alignment. Your technical depth and collaboration with cross-functional teams will be key to ensuring merchant success.
Key Responsibilities:
• Manage relationships with 50-70 growth-stage merchants • Lead business reviews that align goals with outcomes • Advocate for customer needs in product and support issues • Partner with Sales to drive renewals and upsell opportunities • Use data to identify risks and growth opportunities
Requirements: • Experience in a SaaS environment, preferably eCommerce • Demonstrated technical aptitude, understanding integrations • Proficient with tools like Salesforce and Looker • Strong communication skills, balancing empathy and judgment • Growth mindset with receptiveness to feedback
Embrace this prospect to influence merchant success and improve customer experiences at Recharge. #J-18808-Ljbffr
📌 Customer Success Manager - Recharge, Toronto
🏢 ReCharge
📍 Toronto
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