Terms: Contract on T4Payrate: $21/hrWorking Hours Varies: 8:00am-4:00pm, 7:00am-7:00pm or 7:00pm-7:00amIt is shift work and schedule will change so we need someone with flexibility to work evenings, weekends, stat holidaysWe do require good verbal communication skills (there will be a verbal skills assessment during interview) as there is a requirement to conduct overhead paging for hospital code announcements so this person will need to be able to execute proper enunciationThis is NOT a hybrid/remote position - must report to work in person at a hospitalSUMMARYThe Facilities Services Customer Center Operator provides customer service and front-line support to the Johnson Controls P3 client site of Humber Hospital with respect to the maintenance and operations of their building(s). Specific responsibilities include, but are not limited to, handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests. The Dispatch Centre is a critical setting responsible for receiving and dispatching facilities service requests for its clients 24/7/365. The work environment is quick-paced and client-service focused. In order to ensure ongoing performance success, Dispatch Centre team members are measured against service delivery metrics.KEY DUTIES & RESPONSIBILITIESLearns client account details, the service request/work order management systems, the telephony system and JCI Dispatch Center policies, processes,



and operating procedures? Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managers. Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests. Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties. Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and the communication of information. Provides customer service support. Participates in program initiatives undertaken by the Dispatch Center. Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner. May be required to demonstrate Dispatch Centre capabilities potential and existing clients and to prospective hires by having such people Y-cord into live calls. Maybe required to provide training to new Team Members. Other duties as assigned. Work Hour Availability Requirements 24/7/365 environment requiring open availability; rotating 12-hour shifts.? Must have open availability to work weekends and holidays as required. Requirement to be on-call.MINIMUM EDUCATION:High school completion plus a specialized technical business courseJOB-RELATED EXPERIENCE:One year or more Knowledge & Skills. Demonstrates language proficiency (both verbal and written) in English, including proper grammar, spelling and punctuation. Clear and effective communication skills. Strong customer-service orientation and demonstrated customer service skills. Must be proficient at typing and navigating the computerized work system while receiving and discussing verbal communication with the client

📌 Facilities Coordinator - $21 An Hour (Toronto)
🏢 Net2Source (N2S)
📍 Toronto