JOIN OUR TEAM AS BILINGUAL DONOR ENGAGEMENT OFFICERAre you looking to use yourknowledge, skills and talentsto make a direct impact on the lives of children?Consider joiningUNICEF Canada – one of Canada’s most respected and historic charities – andbe part of a high-impact, mission-driven teamworking across Canada and globally to create a better world for children.UNICEF Canada is seeking to recruit a talented and high-performing individual in the role of Bilingual Donor Engagement Officer.Salary Range:$50,700 to $51,700 annually and 3 weeks paid vacationWork Location:TorontoWork Environment:In-person position; 5 days a week.Why UNICEF & UNICEF Canada?UNICEFis the world’s most powerful force for children. Across 190 countries and territories, and in the world’s toughest places, we provide and advocate for education, health and nutrition services. Protect children from violence and abuse. Bring clean water and sanitation to those in need. Keep them safe from climate change and disease. Serve as the world’s largest provider of vaccines. Before, during and after emergencies, we’re on the ground with life‑saving help and hope. The needs of children around the world continue to increase and the role of UNICEF is more important than ever.UNICEF Canadais one of 32 National Committees (NatComs) located in high‑income countries around the world. Our team exists to fundraise for UNICEF’s highest priorities and to work neutrally with governments and the private sector in Canada and internationally to advance the rights and well‑being of children and youth.As UNICEF Canada prepares to launch a bold new Strategic Plan in 2026, our policy and advocacy agenda will be more key than ever as we work to drive change on behalf of children around the globe.Be part of this next phase of impact!Position DescriptionThe Bilingual Donor Engagement Officer is responsible to provide inspiration and support through dynamic communications and engagement to our supporters / donors. Some of the high level responsibilities include building supporter confidence and trust in the UNICEF brand, increasing satisfaction with supporters through day‑to‑day exchanges and solutions as well as creating supporter loyalty in order to attain a long term relationship through excellent donor servicing and interaction with other departments.



The position will also provide reception support to the Toronto Office.Key ResponsibilitiesCustomer Service (65%)Perform inbound & outbound call management providing First Call ResolutionRepresent the UNICEF brand mission and values through verbal and written communicationUtilize opportunities to cross‑promote programsAnswer supporter / donor correspondence (mail, e‑mail)Support acquisition & loyalty campaigns by cross promotion and upsellingBuild on partnerships and promotions by informing supporters about current initiativesTranslate information / materials required for administrationTransfer inquiries to appropriate UNICEF staff membersAssists with follow‑up correspondence/communication with donors.Data Entry/Processing (20%)Respond to supporter / donor inquiries regarding tax receipts, donation processing, order status, address changes, changes to monthly givingAccurately process donations in a timely manner as requiredAccurately process supporter orders as requiredEnsure that all training documentation is current and updated as requiredRecommends, implements and communicates procedural changes to improve donor administrationAdministrative Support (15%)Welcome visitors and provide reception supportAnswer supporter questions & take donations from people coming to the Toronto Office.Administrative support as requiredQualificationsSecondary School DiplomaMinimum 3 years of previous call center / customer service experience.Excellent verbal and written communication skills in both English and FrenchExcellent at multi‑tasking and thrives in a fast‑paced environmentMust be able to draft formal business correspondence and accurately enter information in various databases.Proactive ability to solve problems and effectively provide donors with customized solutionsAn Employer of Choice: What We OfferUNICEF Canada is wherediverse talent and passioncome together to createextraordinary impactfor every child. We are committed to being an employer of choice and building a culture that is inclusive, ambitious, compassionate, and high impact.Members of the UNICEF Canada team have access to the following employee benefits:A Commitment to WellnessMinimum 3 weeks of annual vacation (increases with time served)



and 1 additional day per year of service (max 30)10 paid sick days and 2 personal days9 to 11 employee wellness days – an additional series of pre‑set days off, givenannually to further extend long weekendsDiscounted rate for a GoodLife gym membershipAccess to an Employee and Family Assistance ProgramA Culture of Learning and GrowthAccess to a comprehensive global learning platform with over 1600 courses, webinars and resourcesInternal leadership development, training, and mentorship programs that integrate Anti‑Racism and diversity, equity and inclusion principlesOpportunities to access both local and global stretch assignmentsAn Inclusive and Purpose‑Driven WorkplaceCentrally located head office in mid‑town Toronto with satellite offices in Calgary and MontrealEasily accessed by public transit and a short walk from several parking locationsInclusive and accessible co‑working and meeting spaces designed to foster purpose at every turn and accommodate the diverse needs of employeesA Chance to Do Meaningful and Life‑Changing WorkUnder the leadership of a dynamic, accomplished, and experienced executive leadership team, you’ll be part of a diverse and talented Canada team committed to creating meaningful impact while fostering an inclusive and supportive work environment.You’ll join a global UNICEF family with a shared commitment to impact the lives of childrenOur Commitment to Inclusive Workplaces and RecruitmentUNICEF Canada is an inclusive workplace and is committed to championing diversity, equity, inclusion and accessibility. Requests for accommodation can be made at any stage of the recruitment process.At UNICEF Canada, we believe strongly in personal connections and our hiring process is entirely human‑driven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure a fair and thoughtful hiring experience.How to ApplyPlease submit your resume and cover letter as one document to[email protected]by11:59PM EST on October 10, 2025.Please include your salary expectations in your cover email and referenceBilingual Donor Engagement Officer (Toronto)in the subject heading.UNICEF Canada thanks all applicants for their interest in this opportunity, however, only those selected for an interview will be contacted. Consistent with our Child Safeguarding Policy, all successful candidates must receive clearance by a police background check (including a vulnerable sector screen).Toronto, ONOrganisation:UNICEF Canada#J-18808-Ljbffr

📌 Bilingual Donor Engagement Officer - C$50,700 - C$51,700 A Year (Toronto)
🏢 UNICEF Canada
📍 Toronto