DHL Express is looking for a Debrief Coordinator at its facility in Richmond, British Columbia . This role is essential to ensuring operational efficiency by managing scanner and vehicle technology, conducting driver debriefs, and maintaining compliance across various systems and processes.
Key Responsibilities
Driver Debrief & Compliance
- Conduct debriefs for all drivers in person at the time of arrival into facility, including mobile debriefs when applicable
- Audit drivers to ensure all shipments are accounted for and report and address any discrepancies
- Verify debrief tool checkpoints, including deliveries and pickups, and address non-compliance issues with drivers
- Ensure shipments are appropriately labelled (e.g., SI stickers, undeliverable stickers)
- Reconcile On-Road Undeliverable (ORU) and update ECIS and AQCC records
- Review debrief data against GPS/Geotab tracking data to identify and investigate any unscheduled stops
- Count and reconcile all undelivered and export shipments physically by capturing proper checkpoints
Invoice & Reporting
- Review and verify invoices through OPMS/Debrief tools, ensuring timely and accurate submissions
- Ensure all invoice columns are properly filled and resolve discrepancies promptly
- File YVR/YSR/YVC Collection Reports and distribute Exceptional and Debrief Reports via email
Scanner & Technology Management
- Distribute and track scanners and keys, ensuring proper charging, troubleshooting, and repairs
- Address and resolve scanner-related issues such as storage capacity, screen damage, and font size adjustments
- Troubleshoot and resolve GCA-related issues on driver scanners, collaborating with IT and PUD supervisors
- Ensure drivers are correctly logged into Geotab for tracking
Fleet & Vehicle Coordination
- Collect vehicle and manage keys upon return
- Work alongside the fleet champion to maximize vehicle availability and active service
- Follow up on vehicle-related issues including scheduling maintenance and repairs
- Maintain an inventory of vehicle equipment (load bars, straps, dollies)
- Report all driver incidents, accidents, and vehicle damages to appropriate management
Workspace Organization & Maintenance
- Keep the workspace clean, organized, and efficient
- Ensure all equipment and supplies are properly stored and accessible
Requirements
- Minimum Grade 12 education or equivalent
- Excellent written and verbal communication skills
- Strong organizational skills with ability to prioritize workload
- Computer literacy including proficiency in MS Word, Excel, and Outlook
- Ability to analyze data for inconsistencies
- Prior experience in the transport industry preferred
- Proven ability to work under pressure in a rapid‑paced, time‑sensitive environment
- Demonstrated attention to detail
Schedule: Monday to Friday – AM or PM shifts. Flexible to work different shifts due to rotations or vacation coverage.