Customer Service Jobs Vancouver Customer Service Representative Status: Inactive

Key Responsibilities

Provide customers with accurate quotes and pricing information

Communicate with customers to ensure they understand the different printing methods offered

Use best judgement to determine which printing method to use to yield the best results for the customer

Inform and guide customers on how to navigate the website

Ensure tickets yield a KPI of 1-business day maximum wait time

Maintain customer relationships through professionalism and speed of service

Create mock-ups on an artwork software, such as Adobe Illustrator

Provide feedback to customer service manager in order to better improve work processes

Handle phone, email,



and in person communications.

Trouble shooting customer complaints and providing the correct solution.

Provide brand/product recommendations to customer based on their wants and needs.

Requirements

Fluent in English

Proficient in Adobe Illustrator

Minimum 2 years of customer service experience

Perks MyHSA Health Spending Account

80% coverage on prescription drugs, optical, dental, paramedical (RMT, physiotherapy, etc)

max reimbursement of $750

Inkblot Therapy

Five 100% covered therapy sessions

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📌 Print Solutions & Customer Experience Specialist (Winnipeg)
🏢 Coastal Reign Printing
📍 Winnipeg