Position Details

Requisition ID:
Store #:
Position: Full-Time

General Function

The Store Manager leads LensCrafters Store , driving operational excellence, customer experience and achieving key performance indicators aligned with the brand story.

Major Duties & Responsibilities

- Ensure the LensCrafters team delivers unsurpassed customer service.
- Provide training and coaching through company programs.
- Analyze reporting to create and implement action plans to improve store KPIs (NPS, sales to plan, customer count, complete pair, labor, training saturation, exam growth, etc.).
- Attract, hire and develop a highly engaged team to maintain the right people in the right places at the right times.
- Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
- Guide the team to execute all operational, inventory, and visual tasks flawlessly to meet guidelines and provide the best experience.
- Implement and maintain company safety programs to ensure a safe and fun working environment.

Basic Qualifications

- High school graduate or equivalent.
- 4+ years of management/supervisory experience.
- Comprehensive knowledge of operations, processes and business implications.
- Strong influencing and negotiating skills.
- Team-building and management skills.
- Knowledge of current optical theory and merchandise.
- Strong communication and listening skills.
- Basic math skills (addition, subtraction,



multiplication, division).
- Sales skills.
- Familiarity with cash registers, computers and calculators.
- Ability to manage time under aggressive deadlines.

Preferred Qualifications

- College degree or equivalent.
- State licensure (if applicable) and/or ABO certification in non-licensed states.
- LensCrafters Final Inspector Certification.
- LensCrafters Quality, Fitting and Adjusting Program certification.
- Previous experience in customer service and retail.
- Knowledge of current store merchandise.
- High level of business acumen, including detailed knowledge of the LC Dashboard.

Benefits and Compensation

Competitive base pay, bonus and/or commission plan, health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Chance Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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📌 LensCrafters - Store Manager 4 - #955 Calgary, Canada
🏢 LensCrafters
📍 Calgary