Axiom Technologies

is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

Job Type: Independent Contractor Work Arrangement: Onsite / Field Support Schedule: On-Demand – Hours are not guaranteed Benefits: None Locations:

Mississauga, Ontario-Canada

Position Overview We are looking for experienced AV Support Engineers – L2 Field Support to provide onsite technical support for meeting room and audio-visual (AV) environments across multiple client locations.

This is an on-demand field support opportunity , where technicians will be contacted based on client requirements. Please note that the number of hours and frequency of assignments are not guaranteed .

The ideal candidate should have hands-on experience troubleshooting meeting room technologies, AV equipment, Microsoft Teams Rooms, network connectivity, and related peripherals.

Key Responsibilities Advanced Onsite Troubleshooting

Diagnose complex AV issues, including intermittent failures, device disconnects, poor call quality, and peripheral issues.

Collect MTR logs, Event Viewer logs, peripheral logs, and other technical information for remote team analysis.

Implement fixes based on SOPs and instructions provided by the remote support team.

Perform onsite troubleshooting and issue isolation.

New Meeting Room Setup & Build

Perform physical installation and setup of new meeting rooms according to approved designs.

Install and connect Microsoft Teams Rooms (MTR), consoles, cameras, DSPs, displays, and other peripherals.

Validate cabling, power, and peripheral integration.

Configure room systems, including account login, basic policies, and device pairing.

Conduct initial smoke testing and functional validation.

IMACD Activities – Install, Move, Add,



Change & Decommission

Relocate meeting room equipment and restore full functionality.

Install, replace, or add cameras, microphones, speakers, consoles, and other AV peripherals.

Perform equipment decommissioning as required.

Advanced Configuration Support

Provide local hands-and-feet support to remote teams for predefined configurations through Teams Admin Center.

Support features such as:

Dual display

Content ingest

Proximity Join

Device pairing

Assist with basic DSP configuration and AV device integration.

Network & AV Issue Isolation

Perform physical port-level and VLAN checks in coordination with the network team.

Validate network switching, QoS markings, and physical network paths.

Determine whether issues are related to the network, hardware, peripherals, or application.

Work with OEM/vendor support teams such as Logitech, Poly, Crestron, and Microsoft during troubleshooting sessions.

Execute live troubleshooting steps onsite as directed by remote/OEM teams.

Assist with hardware RMA, replacement, and installation activities.

UAT & Meeting Room Certification

Perform detailed room testing, including:

Audio pickup and playback

Video quality and framing

Content sharing

Microsoft Teams meeting join scenarios

Camera, microphone, speaker, and display functionality

Validate rooms against defined standards and checklists.

Support UAT activities with business users and IT teams.





Assist with final sign-off and go-live readiness.

Documentation & Reporting

Update service tickets with detailed technical findings, troubleshooting steps, and resolution details.

Capture pre- and post-activity evidence, including photos and logs.

Maintain as-built documentation for newly installed meeting rooms.

Identify recurring issues and highlight potential improvements.

Previous experience in AV support, meeting room support, field services, or L2 desktop/AV support .

Hands-on experience with meeting room technologies and AV peripherals.

Experience supporting Microsoft Teams Rooms is preferred.

Ability to troubleshoot AV, hardware, network, and connectivity issues onsite.

Strong communication and coordination skills with remote support teams, vendors, and onsite users.

Technician must be able to speak the local language of the assigned site/location.

Must be comfortable working independently in a field/on-demand workplace.

Strong documentation and ticketing skills.

Must have reliable internet connectivity for onsite troubleshooting and coordination.

Required Tools & Equipment Technicians are required to carry the following tools/equipment to the client site:

Professional AV/IT toolkit

Headset

Laptop with PuTTY application installed

USB flash drive for firmware-related troubleshooting on network devices

Reliable internet connection

On-demand / as-needed assignments

Hours are not guaranteed

Work will be performed onsite only

Assignments may vary depending on client requirements and location

Technicians must have their own required tools and equipment

Local-language communication capability is required for the assigned location

Job Features Job Category Technical

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📌 AV Support Engineer (On Demand/Dispatch)- Mississauga, Ontario (Winnipeg)
🏢 Axiom Technologies
📍 Winnipeg