SAP Support Engineer / SAP Application Support Consultant

Job Title

SAP Support Engineer – L1/L2/L3

Job Type: Contract / Full-Time

Job Overview

We are seeking an experienced SAP Support Engineer / SAP Application Support Consultant to provide L1, L2, and L3 production support for SAP applications and business processes. The candidate will be responsible for monitoring SAP systems, troubleshooting incidents, resolving application and functional issues, coordinating with technical teams, and ensuring timely resolution of production issues.

The ideal candidate should have a strong understanding of SAP fundamentals, incident management, problem management, change management, and SAP support processes, with the ability to work across L1/L2/L3 support levels.

Key Responsibilities

L1 Support

Monitor SAP applications and interfaces for production issues.

Perform initial troubleshooting and incident analysis.

Review application/system alerts, logs, job failures, and user-reported issues.

Handle password/access-related requests and basic SAP support queries.

Perform basic checks on SAP transactions, jobs, interfaces, and batch processes.

Create, categorize, prioritize, and track incidents using ServiceNow or other ITSM tools.

Resolve standard and known issues using documented procedures.

Escalate complex issues to L2/L3 teams with complete troubleshooting information.

L2 Support

Analyze and resolve SAP application and functional issues escalated from L1.

Perform detailed root-cause analysis and troubleshoot recurring incidents.

Investigate failed background jobs, interfaces, IDocs, RFCs, and SAP application errors.

Analyze dumps, logs, job logs, and system messages.

Coordinate with SAP functional and technical teams for issue resolution.





Support configuration-related troubleshooting and minor enhancements where applicable.

Perform data validation and issue analysis using SAP transactions and SQL/database tools where required.

Support incident, problem, and change management processes.

Prepare technical/functional documentation and knowledge articles.

L3 Support

Provide advanced troubleshooting for complex SAP production issues.

Perform detailed root-cause analysis for critical and recurring problems.

Work with SAP functional consultants, ABAP developers, Basis, infrastructure, database, and integration teams.

Analyze complex application failures, performance issues, interfaces, and integration problems.

Support major incident resolution and production recovery.

Recommend permanent fixes and preventive measures.

Review and support SAP patches, upgrades, transports, and application changes.

Participate in release, deployment, and post-production validation activities.

Provide technical guidance to L1/L2 support teams.

SAP Technical/Functional Basics

The candidate should have a working understanding of:

SAP ERP / SAP S/4HANA fundamentals

SAP GUI and common SAP transactions

SAP application architecture

SAP modules such as:

SAP FI/CO

SAP MM

SAP SD

SAP PP

SAP WM/EWM – nice to have

SAP HCM/SuccessFactors – nice to have

SAP Basis fundamentals

ABAP troubleshooting basics

Background jobs

IDocs

RFCs





Interfaces

SAP transports

Batch processing

User roles and authorizations

SAP system monitoring

Basic database concepts

SAP integrations with external applications

Incident & ITSM Responsibilities

Follow ITIL-based incident, problem, and change management processes.

Work with ServiceNow or similar ITSM platforms.

Meet SLA requirements for incident resolution.

Participate in incident triage and daily support calls.

Support P1/P2 critical production incidents.

Maintain incident documentation and resolution notes.

Identify recurring issues and create problem records.

Prepare RCA documents for major incidents.

Maintain knowledge base and support documentation.

Required Skills

3–8+ years of experience in SAP application/production support.

Experience providing L1/L2/L3 SAP support.

Solid understanding of SAP ERP/S4HANA fundamentals.

Experience troubleshooting SAP production issues.

Knowledge of SAP jobs, IDocs, RFCs, interfaces, and transports.

Basic understanding of SAP Basis and ABAP troubleshooting.

Experience with incident, problem, and change management.

Experience with ServiceNow or another ITSM platform.

Strong analytical and troubleshooting skills.

Good communication and stakeholder management skills.

Ability to work in shifts/on-call support environments when required.

Preferred Skills

SAP S/4HANA support experience.

SAP Fiori troubleshooting.

SAP CPI/PI/PO integration knowledge.

SAP BTP exposure.

SQL/database knowledge.

ITIL certification.

Experience supporting SAP in a large enterprise environment.

Experience with SAP monitoring and alerting tools.

Experience supporting high-volume production environments.

📌 SAP Support Engineer - Tekgence Inc (Oakville)
🏢 TEKGENCE
📍 Oakville