With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.The Onboarding Specialist (OBS) is responsible for the successful onboarding of our restaurant partners. Using a consultative approach, the OBS will configure, coordinate and deliver training to key staff on our Core, Pro, Basic and additional products. The Onboarding team is responsible for the end-to-end implementation of the onboarding process. We lead the restaurant from initial sale through configuration to initial training and go-live. The OBS position is a hybrid position, requiring two to three days in office depending on location. The OBS will use various tools and procedures designed to guide the restaurant through the process. The OBS is part of a global team charged with setting each restaurant up for success with OpenTable. They will be measured on the speed, volume and quality of each implementation based on a set of goals and benchmarked against others in the team.ResponsibilitiesEnthusiastically contact our restaurants and guide them through the onboarding processWork with our restaurant partners to configure the OpenTable system to their needsUse phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use OpenTable to optimize their operationsProvide administrative and coordinator functions related to Global Onboarding program including scheduling training activities, content collection,



and software implementationsWork with restaurant staff and potential 3rd parties to deploy the OpenTable RestRef widgetWork with internal partners to help develop and refine the Onboarding programEffectively handle a queue of restaurants to reduce time-to-onboardingCommunicate status of tasks and the backlog to peers and a broader communityWorks closely with OpenTable's Sales, Customer Success, Customer Support and Billing teams to eliminate customer pain points.Required Skills and Experience 1+ years experience, preferably in a support, implementation or hospitality roleExperience training non-technical customers on the use of softwareUnderstanding of restaurant operations a must with direct restaurant experience helpfulAbility to make ethical decisions based on key facts in potentially ambiguous situationsProven ability to drive projects through to completionAmbitious to get things done with minimal supervisionGood phone and tele-presence required for effective training and implementationCollege degree preferredExcellent organization, documentation and time management skillsFluency in both French and English is a requirement for this role.Benefits and PerksWork from (almost) anywhere for up to 20 days per yearFocus on mental health and well-being:Company-paid therapy sessions through SpringHealthCompany-paid subscription to HeadspaceAnnual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work)Paid parental leaveGenerous paid vacation + time off for your birthdayPaid volunteer timeFocus on your career growth:Development DollarsLeadership developmentAccess to thousands of on-demand e-learningsTravel DiscountsEmployee Resource Groups20 days of paid time offPrivate health and dental insuranceLife and Disability insuranceThere are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Canada located role is $70,000 - $80,000 CAD.We offer a competitive base salary and benefits including: health benefits; versatile spending

📌 Onboarding Specialist - C$70,000 - C$80,000 A Year (Toronto)
🏢 OpenTable
📍 Toronto