Elevate your technical skills with a hands-on Help Desk Support role in Downtown Toronto. Focus on Windows PCs and Macs while providing exceptional end-user support across various departments.
This onsite position requires over three years of experience in remote administration and end-user support. You will be responsible for troubleshooting a wide range of devices, assisting the Service Desk, and facilitating educational sessions for small groups. Collaborate with site leads to enhance processes and improve operational readiness.
Key Responsibilities:
• Provide responsive technical support to end users
• Troubleshoot Windows, Mac, and mobile devices
• Assist Service Desk with call intake and ticket resolution




• Communicate proactively with leadership and manage expectations
• Facilitate technical education sessions for teams
Requirements:
• 3+ years in end-user support and remote administration
• Proficient in Windows 10 or newer and ITSM tools
• Experience supporting macOS and Google Workspace
• Familiarity with Active Directory and virtualization tech
• Bachelor’s degree or related certifications preferred
Join a vibrant team that values collaboration and continuous learning in technology!
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📌 Downtown Toronto Help Desk Support
🏢 Altis Technology
📍 Toronto