The total target compensation (TTC) range, including salary and target bonus, is $75,319 - $124,260 . This TTC range is applicable to permanent roles only. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity

Empire Life is looking to hire a Process Improvement Leader to join our Operations team! We are actively seeking candidates to fill a current, open position.

Why pursue this opportunity

Join a transforming business - we are a medium-sized Canadian company in a stable industry that emphasizes the importance of innovation to use industry-leading technology.

The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.

Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.

Have your voice heard - with a fresh perspective, we welcome those that can highlight opportunities for improvement. We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo.

What you’ll be working on

Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams while using data to monitor results.

Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.

Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.

Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.

Improve Customer Experience:



Creatively improve customer experiences by using data, journey mapping and stakeholder input.

Problem Solve to Drive Change: Solve new and ongoing challenges, adapting to business goals, needs and constraints.

What we’re looking for you to have

Skills & Experience: 1-3 years of experience in areas such as:

Process Design & Systems Thinking

Digital Development Programming

Project Management

Product Management or Product Operations

Operations Management

Client Management

Or other relevant fields

Key Qualities:

Strong leadership abilities

High self-initiative and ownership of projects

Adaptable and flexible

Quick learner with excellent critical thinking, listening and problem solving skills

Excellent communication and collaboration skills

Customer focused and ability to learn/understand a user journey

Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)

Strategic inquiry/influence and critical thinking

Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.

Additional Information :

Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.

If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.

Beyond the salary





For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:

Competitive salaries with annual pay increases

Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions

Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.

A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health account

Flexible work arrangements and an annual allotment of personal health days.

Four weeks annual vacation from hire date

A defined contribution pension plan with generous employer matching

Top up programs for parental leave and compassionate leave

Employer-sponsored wellness and recognition programs

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. A pplicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life is proud to be an equal opportunity employer, dedicated to building an inclusive and barrier-free workplace. We welcome applications from people with disabilities and are committed to providing accommodations at any stage of the recruitment process. If you require a specific adjustment to help you present your best self, please let us know—we are happy to work with you. If you need this job posting in an alternative format or have any accessibility questions, please contact .

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📌 Process Improvement Leader - Operations (Toronto)
🏢 Empire Life Insurance
📍 Toronto