YMCA of the National Capital Region is seeking a dedicated Member Experience Lead to drive membership operations, enhance the member experience, and lead the Member Sales & Service Team across Health, Fitness & Aquatics locations. You will coach staff, monitor performance, and collaborate across departments to meet targets, while upholding YMCA values of inclusion and service excellence. Fluency in English is required; French is an asset. A solid customer-service background is essential.
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📌 Member Experience Leader: Growth & Engagement (Montreal)
🏢 YMCA of the National Capital Region
📍 Montreal
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