Affirm is recruiting a Resolutions Manager to own and evolve the first-party collections program across agent, digital, and AI-powered channels. You will drive customer outcomes, operational efficiency, and recovery performance by coordinating vendor partnerships and technology-enabled services. You’ll work with Product, Engineering, Analytics, Compliance, and Operations to identify opportunities, scale creative solutions, and improve both customer and agent experiences.
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📌 Remote AI-Driven Collections Lead (Winnipeg)
🏢 Affirm
📍 Winnipeg
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