DepartmentandCommission :PeopleServices,OfficeoftheCAO Affiliation :Non-Union VacancyType :NewPosition(2yearcontract) PostingDate :August10,2026 ApplicationDeadline :August23,2026 Duration :2years AbouttheCityofMarkham TheCityofMarkhamisconsistentlyrankedamongCanada’stopmunicipalemployers.In2026,theCityreceiveditssixthconsecutiveCanada’sBestEmployersrecognitionfromForbesandStatistaInc.,placingthirdamongmunicipalitiesand15thoverallinGovernmentServices.Anaward-winningmunicipality,Markhamisrecognizedforitsleadershipinsustainability,innovativeurbanplanning,andstrongfiscalmanagement.Servingadiverseandgrowingcommunityofmorethan370,000residents,Markhamcombinesrichheritagewithavibrantlocaleconomyandoffersemployeestheopportunitytocontributetomeaningful,impactfulworkthathelpsstrengthenthecommunityweserve. JobSummary ReportingtotheSr.Manager,thesuccessfulcandidatewillworkcloselywithPeopleServicesandtheTransformationOfficetoprovideprojectleadershipadviceandcommunicationandengagementbestpracticestodepartmentseniormanagementthatsupportHumanResourcesprograms,organizationaltransformation,enterpriseresourceplanning(ERP)implementation,digitalmodernization,organizationaldevelopment(OD),andchangemanagementinitiatives.Thepositionisresponsiblefordeveloping,planning,implementingandprovidingclearengaging,andeffectivecommunicationsthatenablesuccessfuladoptionoforganizationalandtechnologychangeswhileenhancingtheemployeeexperience. KeyDuties&Responsibilities StrategicCommunications DevelopandimplementcomprehensivecommunicationstrategiessupportingPSinitiatives,cultureandbusinesstransformation,andERPimplementation. Developintegratedcommunicationplans,stakeholderanalyses,keymessages,communicationschedules,andsuccessmeasures. ProvidestrategiccommunicationsadvicetoPSleadership,executivesponsors,andprojectteams. Ensuremessagingalignswithcorporatepriorities,organizationalvalues,andbrandstandards. ERP&DigitalTransformationCommunications LeadcommunicationplanningandexecutionforHRtechnologyinitiatives,includingERPimplementation,digitaltools,andprocessmodernization. Developcommunicationstrategiessupportingsystemimplementation,testing,training,deployment,adoption,andpost-implementationstabilization. Createemployee-focusedcommunicationsincludingimplementationupdates,readinesscommunications,FAQs,userguides,trainingmaterials,quickreferenceguides,videos,andexecutiveupdates. PartnerwithPS,InformationTechnology,vendors,projectmanagers,andchangemanagementteamstocoordinatecommunicationactivitiesthroughoutallphasesofERPproject. Monitoremployeereadinessandcommunicationeffectiveness,recommendingadjustmentstoimproveawareness,engagement,andadoption. OrganizationalChange&Transformation Developcommunicationstrategiessupportingorganizationalredesign,businesstransformation,servicedeliveryimprovements,culture&businessinitiatives,andchangemanagementprograms.



CollaboratewithPeopleServicesDepartmenttodevelopcommunicationandengagementstrategiesthroughouttheemployeechangejourney. Conductstakeholderassessments,identifycommunicationrisks,anddevelopmitigationstrategies. Evaluatecommunicationeffectivenessusingemployeefeedback,analytics,andperformancemeasures. OrganizationalDevelopment&EmployeeEngagement Supportemployeeengagement,leadershipdevelopment,organizationalculture,andchangereadinessinitiativesthroughstrategiccommunications. Developcommunicationcampaignsthatreinforceorganizationalvaluesanddesiredbehaviours. Supportemployeesurveysandcommunicateresults,actionplans,andorganizationalprogress. DigitalCommunications ManageHRandtransformation-relatedcontentonthecorporateintranetanddigitalcommunicationplatforms. Recommendinnovativecommunicationchannelsanddigitalengagementapproachestoimproveemployeeawarenessandparticipation. Ensurecommunicationsremainaccessible,current,inclusive,andalignedwithaccessibilitystandards. Responsibleforwritinginternalcommunications,eNewslettercontent,andothermaterialasrequired Qualifications Aminimumof7yearsofexperienceworkinginacorporatecommunications,marketing,communicationsenvironment—providingsupport,adviceandstrategicplanningtoseniororganizationalleaders,withastrongpoliticalacumen. CertificationinChangeManagement(e.G.,Prosci),Communications,ProjectManagement(PMP),HumanResources(CHRL/CHRP),orOrganizationalDevelopmentisconsideredanasset Demonstratedknowledgeoforganizationalchangemanagementandemployeeengagementprinciples. ExperiencesupportingERP,HRIS,ordigitaltransformationinitiatives. Astrongabilitytobuildandmanagerelationshipsandtheabilitytoestablishtrustandconfidence. Proventrackrecordofeffective,multi-facetedandcreative,out-of-the-boxthinkingwhenitcomestodevelopingandexecutingcommunicationscampaignstoreachavarietyofaudiences. StrongwrittenandverbalEnglishlanguageskillsandakeenattentiontodetail. Abilitytocommunicatecomplexbusinessandtechnicalconceptsinclear,employee-friendlylanguage. Excellentprojectmanagement,planning,andorganizationalskills. ProficiencywithMicrosoft365,SharePoint,intranetplatforms,digitalcollaborationtools,andcontentmanagementsystems. Stronganalyticalskillswiththeabilitytomeasurecommunicationeffectivenessandrecommendcontinuousimprovements. Highlevelofpoliticalacuity,professionalism,soundjudgment,anddiscretion. Abilitytostayontopofandflaganyopportunitiesand/orcontentiousissuesthatrequirepromptresponseoraction.



Knowledgeofdiversity,equity,inclusion,accessibilityandAODAstandardsishighlypreferred. Abilitytodealeffectivelywithcomplexissues; Toworkwellinafast-pacedanddemandingenvironment; Abilitytobeaneffective,solutions-orientedmemberofaprofessionalteamwillbeimportantforsuccessinthisposition. Abilitytoworkindependentlyandinateamenvironmentandacrossalllevelsofanorganizationisimportant. Dedicatedtocustomerserviceexcellencewithinternalstakeholders. Collegeoruniversitydegree(communications,publicaffairs,orrelatedfieldofstudyispreferred). Previousworkexperienceinpublicsectorand/ormunicipalenvironmentispreferred,butnotrequired. CoreBehaviours ServiceExcellence :Meetsorexceedsservicestandardswheninteractingwithcustomersinthecommunityandintheorganization. Change&Innovation :Respondspositivelyandprofessionallytochangeandhelpsothersthroughchange. Teamwork&RelationshipBuilding :Interactswithothersinaninclusive,collaborativeandrespectfulwaythatcreateseffectiveworkingrelationships. Communication :Communicatesinaclear,professionalandrespectfulway; Demonstratesactivelistening. Accountable&ResultsOriented :Demonstratesethicalbehaviourandaccountability,alignswithCityvalues,andabidesbyrelevantpoliciesandlegislation. Management&Leadership :Demonstratesself-management,professionalismandengagement; Leadsbyexample CoreValues AttheCityofMarkham,ourworkisguidedbyasharedsetofcorevaluesthatshapehowweserveourcommunityandsupportoneanother. ServiceExcellence:theconsistentdeliveryofhigh-qualityefficientandcustomer-centricservicethatexceedsexpectations. Accountability:ourobligationtoberesponsibleandaccountableforouractions,decisionsandperformance. People-Focused:puttingpeoplefirst. Trust:theconfidenceweplaceineachothertoactwithintegrityandfairness. Innovation:Investingineachotherandthewaywedeliverourprogramsandservices. Wearelookingforcandidateswhobringthesevaluestolifethroughtheiractions,decisions,andleadershipapproach. WorkingConditions: Workisperformedprimarilyinanofficeenvironmentandmayincludethefollowingworkingconditions: Occasionaleveningorweekendworkmayberequiredtosupportoperationalneeds. Hybridworkarrangement ConditionsofEmployment Asaconditionofemployment,youwillberequiredtoprovideasatisfactoryCriminalRecordandJudicialMatterscheck. AIDisclosure AttheCityofMarkham,wevaluetransparencyandfairnessinrecruitment.Whileoursystem(ADPWorkforceNow)includesAI-poweredfeatures,wedonotuseAItoscreen,assess,orselectapplicants.Allevaluationsareconductedbypeople. TheCityofMarkhamiscommittedtoinclusive,accessibleandbarrierfreeemploymentpracticesandtocreatingaworkplacethatreflectsandsupportsthediversityofthecommunityweserve.Pleaseletusknowifyourequireaccommodationandwewillworkwithyoutoensureabarrierfreehiringprocess. Pleaserespectourscentfreeareabynotwearingscentedproductswhenvisitingtheoffice. #J-18808-Ljbffr

📌 Sr. Hr, Organizational Development Communications Advisor - Tft (Markham)
🏢 Owen Sound
📍 Markham