Elevate your technical skills with a hands-on Help Desk Support role in Downtown Toronto. Focus on Windows PCs and Macs while providing exceptional end-user support across various departments.

This onsite position requires over three years of experience in remote administration and end-user support. You will be responsible for troubleshooting a wide range of devices, assisting the Service Desk, and facilitating educational sessions for small groups. Collaborate with site leads to enhance processes and improve operational readiness.

Key Responsibilities: • Provide responsive technical support to end users • Troubleshoot Windows, Mac,



and mobile devices • Assist Service Desk with call intake and ticket resolution • Communicate proactively with leadership and manage expectations • Facilitate technical education sessions for teams

Requirements: • 3+ years in end-user support and remote administration • Proficient in Windows 10 or newer and ITSM tools • Experience supporting macOS and Google Workspace • Familiarity with Active Directory and virtualization tech • Bachelor’s degree or related certifications preferred

Join a vibrant team that values collaboration and continuous learning in technology! #J-18808-Ljbffr

📌 Downtown Toronto Help Desk Support (Winnipeg)
🏢 Altis Technology
📍 Winnipeg