Industry: Customer Service/Technical Support in the Remote Workforce

Why consider this job opportunity

- Competitive salary based on the position offered
- Incentives and performance‑based bonuses
- Paid training
- Opportunities for personal and professional development
- Comprehensive benefits package including retirement savings plan, medical, dental, and vision insurance, and employee assistance program

What to Expect (Job Responsibilities)

- Handle customer inquiries and issues via inbound/outbound calls or internet communication
- Utilize call flow guide to provide assistance and resolve problems
- Document and retrieve information in databases
- Offer additional products and/or services to support customer success

What is Required (Qualifications)

- Fluent in both written and spoken English and French
- High school diploma or GED
- Minimum of six months of customer service or sales experience
- Quiet and distraction‑free work environment for remote positions
- Exceptional service skills




- Strong computer navigation and IT knowledge; familiarity with iOS and/or macOS preferred
- High‑speed internet and smartphone

How to Stand Out (Preferred Qualifications)

- Type of experience or interests
- Years/months of experience
- Required education/licensing/certifications
- Proficiency in rapid‑paced multitasking
- Eagerness to learn new technologies
- Personal qualities/skills important to the role (tech, service, etc.)

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📌 Customer Service / Technical Support Representative-Remote (Bilingual: French/English) (Calgary)
🏢 Concentrix
📍 Calgary