At Green Diamond Equipment, we're proud to be one of Canada's Best Managed Companies for 2024/2025/2026 and your Maritime John Deere dealership.

We're looking for an exceptional Service Manager to join our Antigonish, NS team and lead a department that is committed to delivering outstanding service, developing people, and driving results.

Purpose

The Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch setting.

As a leader of service operations, the Service Manager will:

- Maintain a safe environment and ensures customer satisfaction
- Successfully communicate job expectations, monitor job results and coach employees to achieve optimal results
- Ensure all manufacturer warranty procedures are followed by service department staff
- Utilize business systems to create and monitor work/repair orders
- Main point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updates




- Create schedules and staffing requirements, and assign jobs based on priority and technical skill set
- Monitor department efficiencies, operational budget, and expenses
- Actively participates in recruiting, staffing and development of training plans for all service department staff

Requirements

- 3+ years experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).
- A proven ability to effectively communicate with team members to achieve desired results.
- A basic understanding of service department financials, and the capability to analyze and interpret internal reports.
- Experience in the agricultural, heavy equipment, or related industry considered an asset.

What We Offer

- Opportunity for Advancement within a Progressive Organization
- A Competitive Compensation Package which includes:
- Family Health Benefits
- Employee Recognition Program

#J-18808-Ljbffr

📌 Service Manager - Antigonish, NS
🏢 Green Diamond Equipment
📍 Antigonish