About the Role- Design and lead a holistic global employee engagement framework that integrates communications, experience design, channel innovation, cultural reinforcement, and colleague advocacy.- Build and own an enterprise employee persona framework to ensure engagement strategies are segmented, relevant, and outcome-driven.- Develop and manage internal listening channels—pulse surveys, qualitative sensing, Q&A trend analysis—and translate insights into actionable communications and engagement plans that leaders and the business can act on.- Lead manager communications enablement: create toolkits, resources, talk tracks, and cascade systems that equip people managers to be effective engagement champions and strategy translators.- Partner with key stakeholders across HR, Brand, Corporate Communications, and Strategy to embed TR's values and cultural priorities into all internal communications and employee experiences.- Play a key role in defining, building, and launching TR’s new enterprise listening strategy and dashboard, including quarterly engagement insights readouts and follow-through tracking.- Contribute to the annual engagement and leadership moments roadmap, including enterprise narrative cadence, transformation/change portfolio, and measurement plan.- Champion AI-enabled workflows and standardization to drive efficiency, speed, and quality across engagement work.What Success Looks Like- An employee engagement framework is designed, socialized, and in market.- A persona framework exists and is actively shaping how we sequence and target communications.- A listening architecture is stood up with a formal cadence and leadership readout.- Manager enablement toolkits are built and adopted as part of major enterprise moments.- Engagement metrics—including OHI/pulse scores tied to clarity,



trust, and manager effectiveness—show measurable improvement by Q4.About You- Bachelor’s degree required.- 10+ years of progressive experience in employee engagement, internal communications, or organizational communications—demonstrated success in a large, complex, global organization.- 2+ years of people management experience.- Proven ability to build enterprise-wide engagement strategies from the ground up, not just execute programs.- Strong background in employee listening, sentiment analysis, and translating data into leadership‑ready insights and action plans.- Experience designing manager enablement programs and cascade systems that actually get used.- Employer branding and/or EVP activation experience strongly preferred.- Deep cross‑functional collaboration skills—comfortable working with and influencing HR, Brand, Legal, and senior business leaders.- Strong written and verbal communications skills; able to write andedit at a high level across formats (frameworks, executive summaries, toolkits, presentations).- Familiarity with AI‑enabled communications workflows and a genuine interest in using technology to increase impact and efficiency.- Outcome‑oriented mindset—measure success by what employees understand, believe, and do,



not by what gets sent.- Comfortable operating in a fast‑moving transformation environment; able to balance strategic thinking with hands‑on execution.What’s in it For You?- Hybrid Work Model: Adaptable hybrid working environment (2‑3 days a week in the office depending on the role), delivering a digitally and physically connected experience.- Flexibility & Work‑Life Balance: Flex My Way supportive workplace policies, including work from anywhere up to 8 weeks per year.- Career Development and Growth: Continuous learning and skill development, Grow My Way programming, skills‑first approach for AI‑enabled future.- Industry Competitive Benefits: Flexible vacation, two company‑wide Mental Health Days off, Headspace app access, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, financial wellbeing.- Culture: Recognized for inclusion and belonging, flexibility, work‑life balance. Values: Obsess over Customers, Compete to Win, Challenge Your Thinking, Act Fast/Learn Fast, Stronger Together.- Social Impact: Two paid volunteer days off annually and opportunities with pro‑bono consulting projects and ESG initiatives.- Making a Real‑World Impact: Support justice, truth, and transparency globally with partners and institutions.CompensationBase compensation range for Ontario, Canada: $108,000–$158,000 CAD.Equal Opportunity EmployerWe are committed to providing equal employment opportunities. We do not discriminate based on race, color, sex/gender, pregnancy, gender identity/expression, national origin, religion, sexual orientation, disability, age, marital status, citizenship, or veteran status. We also make reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs in accordance with applicable law.#J-18808-Ljbffr

📌 Senior Manager, Engagement & Communications - C$108,000 - C$158,000 A Year (Toronto)
🏢 TR
📍 Toronto