Power Link is a Burlington-based transportation & logistics company with two divisions: Same Day Courier and Freight. We are looking for a new staff member to join our Courier division . This is an opportunity to join a growing company with significant expansion plans.
Role
COURIER DISPATCHER / CUSTOMER SERVICE REPRESENTATIVE
Location: Burlington
Description:
The Courier Dispatcher/CSR position entails assigning delivery orders to the most appropriate drivers throughout the day. The Dispatcher/CSR ensures shipments are completed in the most efficient manner possible by overseeing pickup and delivery requests, providing information, and supervising deliveries to meet customer needs. They ensure accuracy when entering customer orders and other information into the computer system in a timely manner. They also provide prompt, precise, and knowledgeable information to Power Link customers, drivers, and company staff.
Responsibilities
- Plan and assign pick-up and delivery orders to drivers
- Enter customer orders into the system
- Ensure delivery commitments are achieved
- Liaise with customers regarding deliveries, service, etc.
- Follow up on any delivery delays
Skills and Requirements
- Ability to plan, dispatch, and monitor orders for our drivers
- Excellent knowledge of the Greater Toronto Area geography
- Excellent English communication skills, both written and verbal
- Ability to make quick decisions in a fast-paced environment
- Strong attention to detail
- Ability to manage time effectively and multitask
- Positive attitude and solid teamwork skills
- Previous courier or other related transportation industry experience
- Courier Complete/Fleet Complete system experience
Job Details
Job Type: Full-time
Compensation:
$50,000 to $70,000 (salary & annual bonus) a year, depending on experience
Experience: Courier, expedited, or other transportation industry dispatcher experience is preferred
#J-18808-Ljbffr
📌 Dispatcher / Customer Service Representative (Burlington)
🏢 Power Link Expedite
📍 Burlington
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